Ryan Munnis [Cakewalk]
Gerry
Resolved confusion over process !!!!!!!!!!!!!!!!!!!!!!!!!!!!
You must be joking I cancel the monthly payment and my account gets hit a month after the cancellation for exactly the same amount. Coincidence possibly but nothing confusing it is a fact.
Am I confused in wanting to remove the CCC from my PC? Where is the CCC uninstall button? Sorry I am getting more than pissed off and the last thing I need is some smart person saying Resolved Confusion over process. Maybe the Process needs looking at and maybe, just maybe the customer has a point.
Hi Gerry,
I'm sorry if my tag came across wrong. It wasn't meant to be insulting. Please accept my apology if that's how it came across.
You posted that you were having a problem cancelling your membership and were concerned it wasn't working because the product wasn't being removed from C3. I clarified that from what I could see, your cancellation went through just fine. This process really is extremely simple. I'm trying to clarify for people how straight-forward it actually is.
So there was definitely some confusion in regards to how the process works. Please do not take offense. I think you'll find I was simply trying to clear things up for you and everyone else. Allowing people to think this process does not work would be doing a disservice to everyone. I will not apologize for attempting to clear things up for people.
What a tough crowd :/
Anyhow, as BassDaddy pointed out, Command Center can be uninstalled from Control Panel > Programs and Features by selecting "Command Center" and clicking Uninstall.
In regards to the actual payments posted to your credit card, only Cleverbridge can fully resolve, but I can see from their notes that it appears they might be awaiting some more information from yourself since they didn't find a second payment. I can't dig in as deep as they can though but they've been a great partner to work with and I'm sure can help resolve any discrepancies.
Apology accepted Ryan.
Firstly I have replied to Cleverbridge Support with my bank statements and I have already stated this could be a bank error so until we establish who and why the problem is not resolved.
Secondly a customers problem is resolved when he replies back with a big thank you and says problem resolved. A problem is not resolved when a manufacturers employee or host posts a reply and without waiting for an answer or confirmation from the customer marks it off as Resolved.
Thirdly nobody but nobody suggested that you should apologise for helping clients. Helping customers is something that possibly falls within your job discription.
As to the "What a tough crowd" comment there was no need for it. I am sure you are a great guy and a very helpful one and I will leave with that opinion.
Thanks to all those that helped me on my short return back into the Cakewalk fold and I honestly wish Cakewalk all the luck for the future.
Best Regards,
Gerry