Have you run Latency Mon with Sonar running? I should document what caused the issue.. 

Hi. Thanks for participating in chasing the weirdest problem of the year (even though it's only March)
 

Cactus Music
Have you run Latency Mon with Sonar running? I should document what caused the issue.. 

Yes. I did it several times, but it absolutely does not show anything unusual when run with Sonar ... latency is low. Latency mon reports USB as the most often accessed driver and reports low latency (<8µs if I remember right ... I checked yesterday so can't remember the actual number but definitely in the expected range) with no changes when the "funny" problem occurs ...
 
I meanwhile also tried disabling everything from auto-start ... then almost any service that's not absolutely needed ... but the problem persists ...
 
I also set win8 to ignore all 33 windows updates which it meanwhile detected since last update on Feb 25 and which it recommends installing ... no difference ...
 
So, next is now setting a restore point and going for the update (as I've run out of other ideas to check) ... but if that fixes it, it's no longer reproducible and I really want to track that issue down to be sure I understand what's causing it to avoid it for good ...
 

my next question(and I don't remember if you said you have tried this, damn CRS), but have you tried a windows 7 computer hooked up to the mixer.....might be just something totally OS 8 related that it hates the mixer usb connection as to windows 7 is very stable.
You might even try windows 10 if you want to go down that route to see if the future upcoming OS does the same thing........
 

einstein36
my next question(and I don't remember if you said you have tried this, damn CRS), but have you tried a windows 7 computer hooked up to the mixer.....might be just something totally OS 8 related that it hates the mixer usb connection as to windows 7 is very stable.
You might even try windows 10 if you want to go down that route to see if the future upcoming OS does the same thing........
 

yes. indeed we tried win7 at the live gig back in Jan when the problem first reared its ugly head ... when we eventually hooked up the backup DAW (which is win7 64 bit with updates only 3 times a year) it worked like charm ... showing that it's (probably) not a power supply problem and (probably) not a X32 firmware issue
 
I think this is something odd in win8.1 (and maybe also the firmware as this should not crash no matter what is send via USB) ...
 
Personally, I'd love to downgrade to win7 64 bit as I really don't need the touch capability which I originally bought the tablet for (but win7 is no longer sold??) and win10 ... I don't know ... don't feel like being an early adopter there after this experience ...
 
 

The mystery saga continues ...
 
I ran win 8.1 update and allowed it to install all 32 pending updates. No change of situation. Still X32 reboot exactly after one minute of Sonar playback.
 
The project is really simple (6-8 audio tracks feeding mono channels of the mixer), reducing it to 2 (i.e. 1 stereo pair) still causes X32 crash at same time. Same with the other projects in the play list.
 
BUT - windows media players plays any stereo file without problems ... don't know if I mentioned that yet ...
 
What else could I try? Sonar Braintree is one option, rolling back to X32 firmware 2.8 (which I don't want to because it's likely to cause some issues with the stored mixer scenes) ...???
 
 

It sounds like you have your Windows Default Audio Device set to be your audio interface.  If this is true then there could be a conflict between Sonar and Windows both fighting over access to the ASIO drivers of the audio interface.
 
Just for grins, try setting your Windows Default Audio Device to anything other than your audio interface, then test everything out again and post back.
 
Thanks - should be an easy and quick test of the above, 
 
Bob Bone
 

I also found that I had to apply a driver update to my audio interface at some point after I had transitioned to 8.1 - meaning that some sort of post-8.1 update caused problems with my audio interface drivers, for about a week, and I felt quite fortunate that a driver update was so quickly released to address the problems.
 
Bob Bone
 
 

robert_e_bone
It sounds like you have your Windows Default Audio Device set to be your audio interface.  If this is true then there could be a conflict between Sonar and Windows both fighting over access to the ASIO drivers of the audio interface.
 
Just for grins, try setting your Windows Default Audio Device to anything other than your audio interface, then test everything out again and post back.
 
Thanks - should be an easy and quick test of the above, 
 
Bob Bone
 

Thanks, Bob. I tried that just now but no change. I used onboard soundcard as default as well as completely deactivated it ... I also tried the driver sharing between windows applications option in Sonar prefs ... same thing :-(

I'm not sure if anyone mentioned this,( thread is way too long to read through over my lunch break, and I
'm sure I'll miss a few things) but you wrote that the usb cable is 8 meters? That is well beyond the max length of usb 2.0 (16 feet or just under 5 meters, maximum per spec.) and usb 3.0 (10 feet or 3 meters, "recommended" per spec. ). Are you using an active cable? If not, chances are that if the ac voltage is sub par plus an excessive voltage drop across an over-length usb cable coupled with rf noise, will cause usb errors. Switching to the other pc may have worked because the backup may have better usb power , a better PSU, or provide better shielding. In anycase an 8 meter passive USB cable is asking for trouble.

Try a shorter usb run if possible or use an active usb cable repeater.

js516
I'm not sure if anyone mentioned this,( thread is way too long to read through over my lunch break, and I
'm sure I'll miss a few things) but you wrote that the usb cable is 8 meters? That is well beyond the max length of usb 2.0 (16 feet or just under 5 meters, maximum per spec.) and usb 3.0 (10 feet or 3 meters, "recommended" per spec. ). Are you using an active cable? If not, chances are that if the ac voltage is sub par plus an excessive voltage drop across an over-length usb cable coupled with rf noise, will cause usb errors. Switching to the other pc may have worked because the backup may have better usb power , a better PSU, or provide better shielding. In anycase an 8 meter passive USB cable is asking for trouble.

Try a shorter usb run if possible or use an active usb cable repeater.

Hi. Thanks. The thead is really running long ... yeah, but the USB cable is active (actually it got a build-in repeater), and the same problem happens also with a short 1.5 m cable (that was actually one of the first things we tried when we first encoutered the issue).
 
So, definitely the most puzzling about the problem is that it happens exactly one minute after hitting play in Sonar and it happens across Sonar projects (all projects I tried), irrespective of the actual load (i.e. only sending two mono channels is already enough)