Greetings,
 
There has been some confusion as of late around what happens when you want to change your payment preference. Hopefully this will answer all of those questions.
 
Can I change from monthly to annual?
Yes you can, here is how:

1. Find the latest payment confirmation email you received.
2. In that email there will be a link to cancel your membership, click that link it will bring you to a confirmation page. 
3. Visit the cakewalk store and purchase the annual option

Can I change from annual to monthly?
Yes you can. Once your annual payment expires (SONAR will tell you this in the help > about dialog) Simply visit our shop and purchase the pay as you go option.
 
Can I cancel my pay as you go and purchase my annual membership from a retailer?
Yes you can, here is how:

1. Find the latest payment confirmation email you received.
2. In that email there will be a link to cancel your membership, click that link it will bring you to a confirmation page.
3. Your purchase will include a redemption code, visit www.cakewalk.com/redeem to activate your annual membership.

Will I get a new serial number when I change my membership payment preference?
No you will not, this is intentional so that you don't end up with 5 different SONAR serial numbers in a 4 year period.
 
I just changed from monthly to annual but SONAR still says my membership expires soon - what gives?
It sounds like something went wrong, this shouldn't happen but sometimes it can occur if any of the following are true:

• You initiated a refund via Cleverbridge
• Your bank/credit card company issued a chargeback
• You redeemed or made your annual purchase using a different Cakewalk account
• You received SONAR as part of an early-access, beta, NFR or other special program

In this situation contact Cakewalk customer service as soon as possible.
 
I received an email that my payment was declined. How do I change my payment information?
 
The email will include a big link to a page where you can change your payment information. You will need to do this before you miss the deadline.