mixmkr
I don't think you're too stupid to use Sonar as well, but my thoughts are, that the extremely negative/angry posts that I see in the forums, actually do more harm to Cakewalk, especially when someone new comes to the forums. Someone else pointed that out as well.
I think most people realize that forums attract negativity and complainers; all DAW forums prove this, so it's not surprising. Still, if someone stumbles into these forums and sees "Command Center: Garbage," they might assume that it doesn't work or the thread is about bugs, and not read far enough to find out the thread is about a feature request. Then they'll go on Gearslutz and say "Yeah, that CCC sure is
GARBAGE! Even the SONAR forums say so!"

And of course, the more people who believe that, the fewer copies of SONAR will sell, thus reducing the chances of getting additional features in a timely fashion.
The reality is that for those who want an easy "typical installation" experience - the kind of installation I'm sure most users do - the CCC works well. For those who want to do custom installations, you can install the way you did before, by downloading installers and installing manually. It's obvious by the thread in the feature request section some people
really want this feature, and I understand why, but it I'm not sure how many users would consider it crucial.
As to whether Cakewalk is listening, those purveyors of a "garbage piece of coding" for which they "should be ashamed" posted a 1b version that fixed a CCC problem
3 days after that problem was reported. Cakewalk obviously listens and acts on what it hears. However, it also prioritizes based on feedback, and a post about how something is so horrible needs to have that level of horribleness corroborated to get pushed to the top of the queue. So far, it seem more like for a minority of users, doing a custom install is more of a PITA than anything else because it has to be done in the same awkward way it was in the past...a situation the CCC tries to avoid, but in this use case, does not.
However, I do expect the ability to do custom installations will be increasingly more important as SSD system drives become more common, so I would assume this is on Cakewalk's radar.