Scook, I feel you on this.
 
I get panicky when I want to install an update and I'm afraid I'll lose all my custom stuff. It is a worry. And there is so much, you might not notice something is gone until you've got someone over and you want to demo a sound or technique and now you find it missing.
 
It would help if Cakewalk would help us make sure we always have the stuff we've been given or purchased. Like remember those old sounds we got one halloween? Or some random Amp Sim programs? So easy to misplace all that stuff.

I think the time to get upset about this is if Cakewalk doesn't do anything about it. I never got the vibe that the whole point of the membership was "take it or leave it, we're not changing a thing."
 
Give 'em more than 24 hours to collect the concerns and figure out answers. Maybe even give 'em a week.

Anderton
 Correct me if I'm wrong, but I presume your ideal scenario would be to have the loops show up in your store account as a separate item so you could download them at any time in the future, but failing that, an alternative would be to have a CCC button or that selected among "Just install the thing," "Don't install the thing," "Let me download a zip file and I'll figure out where to put it," and "Just install the thing but also download a zip file so I can back it up." Yes?
 

Actually, I was really expecting things to be that clear and easy with the new CC.  I know you've probably got a bit of sarcasm (or not?) in that statement, but at this point, I'd pay another $50 to my membership if things were that clear cut.  I think a lot of members would also like to see things that conveniently presented. 

It's almost baffling why it isn't, given the high caliber product and company we're talking about.  I'm going to hang in there.  I have NO desire to abandon ship and can only give opinions at this point.  Trying NOT to be a whiner... 

mixmkr

Anderton
 Correct me if I'm wrong, but I presume your ideal scenario would be to have the loops show up in your store account as a separate item so you could download them at any time in the future, but failing that, an alternative would be to have a CCC button or that selected among "Just install the thing," "Don't install the thing," "Let me download a zip file and I'll figure out where to put it," and "Just install the thing but also download a zip file so I can back it up." Yes?
 

Actually, I was really expecting things to be that clear and easy with the new CC.  I know you've probably got a bit of sarcasm (or not?) in that statement.

Actually not, I was trying to encapsulate all the possible scenarios that have been mentioned by various people. Personally, I think the easiest solution for limited-time material is:
 
1. Only for-sale items are time-limited.
2. Also sell them in the store in addition to making them available as part of membership.
3. Put the store items in the accounts of members entitled to the time-limited thingie.
 
Am I missing anything?
 
It's fine to complain about stuff to draw attention to a problem, but coming up with solutions will make implementation more likely. Seems to me the above is a solution that wouldn't be hard to do, but maybe I'm missing something.

Many good points raised here on all sides...

I for one find the unavailability of full repeated downloads from my account a big step backwards... Right now my web access is very limited and I'm having trouble diwnload inc the Braintree update... And afraid to apply it when I do get it as others are having trouble running sonar after applying it.. Of most note to me is the notice that many of them are (as I), switched from monthly to yearly...

Even this isn't showing right... My about box says nothing in the area of owner status... An empty field. No warning of monthly end (my bill would have been applied today if I hadn't cancelled it) and no claim of owned...

Mixed with trouble downloading... Help bundled with tutorials, AD2 still not able to install... It's been a rather frustrating experience...

...as to the hardgove stuff? I can understand naming it only available for a month, but it should remain available to anyone who was properly authorized to get it during that month...

I don't use loop libraries myself, but the rapture additions are of interest... And for those who do use loops, if they paid for the month it was available, it should remain available to them!

Keni

Anderton 
Am I missing anything?

No... I think those are very good suggestions.  I think whatever can be done to totally simplify things and make it as clear as possible, especially at this point, ought to be a [primary] goal for Cakewalk.
I mean, Gibson ought to know, we're dealing not only with musicians..but a lot of them are guitar players....

Update: Noel just said in another thread that he thinks the content to which you're entitled will stay in your installer. But if you join after the content is no longer available, you won't get it. So it doesn't seem like an issue after all.

The fact that you, Craig are posting like a madman, Noel's presence...  is very positive.  Just another round of thanks...from the dim bulbs wondering about the CCC.  A good nights sleep this weekend would be nice, with the fuzzy feeling my Sonar is safe and sound.

Anderton
 
Well overall, your concerns don't really intersect with my world except for Brian's loops. It will take Cakewalk to respond to the specifics. For example I have no idea why content club stuff isn't included in a store account, whether it was intended to be included in a store account, etc.
 
And FWIW I don't do online banking, and avoid cloud storage unless it's to transfer files 
 

In this case my concerns do not intersect with yours at all. I am expressing concerns as a customer about the ability to access product. It has nothing do to with banking, cloud storage, aliens or hovercraft. It is about Cakewalk and how they deliver product and if they intend to allow access in the future to those products.

Anderton
But it shouldn't be assumed that the way things are less than 24 hours after the release is always the way it's going to be. It's entirely possible that upon the release of the commercial library, Cakewalk would add a download for it in the account of those who were members for this update. Or whatever. Clearly there are some things that need to be ironed out, but I think that's to be expected when you have this kind of major change. 

One can hope the future will be better but the recent past and present cast a lot of doubt. Today, I cannot recreate previous installations in full based on my store account. As it stands after next months updates, it sounds like I will be unable to recreate Platinum in full from next months installers.

Anderton
I would think members would consider it a plus to get loops without having to pay $19.95, but maybe having a zip file instead of copying the folder to a CD-ROM outweighs that advantage. Correct me if I'm wrong, but I presume your ideal scenario would be to have the loops show up in your store account as a separate item so you could download them at any time in the future, but failing that, an alternative would be to have a CCC button or that selected among "Just install the thing," "Don't install the thing," "Let me download a zip file and I'll figure out where to put it," and "Just install the thing but also download a zip file so I can back it up." Yes?

If, as part of a membership, I receive a product, I expect to be treated the same as someone who purchases the product. If the product is packaged and sold as a download from the Cakewalk store, I would expect the same product in my account. If we are receiving light versions or demo product that should be spelled out. I would still expect some way to download and install the product at some future date without having to hunt down the product after the initial install and create my own installer. IOW be provided a method of installation that I can archive. Having archived installers is the only reason my current account disaster is not a catastrophe.
 
WRT C3, I was fully capable of installing product before C3. I believe there are a few awaiting the improved C3v2 but that is a different discussion, my concern is about product availability not C3.
 
 
Edit: the above was written before this post

Anderton
Update: Noel just said in another thread that he thinks the content to which you're entitled will stay in your installer. But if you join after the content is no longer available, you won't get it. So it doesn't seem like an issue after all.

I am cautiously optimistic but only as long as these installers manage to stay in my account

I'm not sure what gave you the impression that you would not be able to access content that you own. 
Any "connected" products should always be accessible via Command Center in the future as well. If the product was only offered as part of a monthly update to members then going forward you should continue to see that installer in your account because you will still have access to it. New members who start later wont see it.
The file wont be deleted so it will still live on our servers.
 
Now how this will be presented to customers via C3 when you have 100 products from the past I'm not sure - that stuff isn't baked yet in C3. I imagine there will be some way to hide/archive updates that are older than a certain point or perhaps even move those to the account page if its too much clutter.
 
Either way I don't think this is cause for concern. Cakewalk isn't going to take away something you rightfully own as part of your membership.