• SONAR
  • [SOLVED] -> Platinum -> Switching from monthly to yearly
2015/02/09 10:07:29
musicroom
Over the weekend I purchased the yearly plan after initially signing up for the monthly plan.
 
I then canceled the monthly plan  (it still has a few days of use left on this month timeline). 
 
I've registered/redeemed Platinum with the new redemption code.
 
Does anyone know if after the monthly plan expires in a few days, will my new yearly version automatically kick in to replace?
 
 
 
Thanks for any chiming in.
2015/02/09 10:22:19
Karyn
The Command Centre should see from your store account that your Sonar is paid up and make your current version (+ the next 12 months updates) as non-expiring.
2015/02/09 11:02:16
musicroom
Thanks Karyn. Currently the Command Center appears to be updated. However, when I launch Sonar, I get the toast notification concerning my canceled/expired monthly access. 
2015/02/09 11:09:19
bapu
musicroom
Thanks Karyn. Currently the Command Center appears to be updated. However, when I launch Sonar, I get the toast notification concerning my canceled/expired monthly access. 


I'd contact support just to be sure.
2015/02/09 11:51:49
musicroom
Thanks Bapu - I did. Them getting get back to me is sometimes a long wait... 
2015/02/09 12:03:03
dwardzala
There's another blizzard in Boston today, so patience is called for.
2015/02/09 13:45:30
musicroom
dwardzala
There's another blizzard in Boston today, so patience is called for.




Always when in-climate weather is the reason. Hope they are all safe and sound. 
 
 
2015/02/09 14:33:19
musicroom
I think this original topic should be expanded upon by the cake staff. The option to go from monthly to yearly has been discussed here several times along with being mentioned at the store site and I think there will be others who do this as well. But I can't find the details of how that process works, any special steps, etc. So just me reaching out to tech support would not help the others who take this step as well. 
2015/02/09 18:55:15
swamptooth
musicroom
I think this original topic should be expanded upon by the cake staff. The option to go from monthly to yearly has been discussed here several times along with being mentioned at the store site and I think there will be others who do this as well. But I can't find the details of how that process works, any special steps, etc. So just me reaching out to tech support would not help the others who take this step as well. 



Andrew Rossa covered that here: http://forum.cakewalk.com/FindPost/3144986

Honestly, that's not a path we want to manage. There is no way to make that really automated. We'd be managing a lot of SKUs and scenarios. I understand why you might want to do that and then hope you can go back to paying upfront. I think that's why we want to offer a demo on day 1 so people can have 30 days to try out some of the new features. 

2015/02/09 19:30:48
Vastman
My plan all along has been to start with monthly plan, as I wanted it but am pretty broke at the moment (winter gardening is tough).  I plan on cancelling this when I have the money and going to yearly, which I will assume just starts my 12 months from that point.  Hope they make this ok... I thought from what I read it was.
 
Always upgrade... figured this was a beautiful part of the new system as I wouldn't have to starve to do so in winter!
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