• SONAR
  • [SOLVED] -> Platinum -> Switching from monthly to yearly (p.2)
2015/02/09 21:21:54
mudgel
I think what Andrew was referring to paying for a few months and then moving to a paid in full version by paying the balance owing. I don't reckn that would work. Too much admin.
BUT
I sign up for 1 month pay my money then cancel at months end. Buy a full years upfront version. How could that add extra work?

Let's say I don't do step one and just decide at end of February to buy the fully paid version. I can do that without problem.

In that same post Andrew also said that he wanted a trial/demo version on day one so people had a full 30 days to try before buying but we don't have a demo version yet.
2015/02/10 09:24:50
musicroom
mudgel
I think what Andrew was referring to paying for a few months and then moving to a paid in full version by paying the balance owing. I don't reckn that would work. Too much admin.
BUT
I sign up for 1 month pay my money then cancel at months end. Buy a full years upfront version. How could that add extra work?

Let's say I don't do step one and just decide at end of February to buy the fully paid version. I can do that without problem.

In that same post Andrew also said that he wanted a trial/demo version on day one so people had a full 30 days to try before buying but we don't have a demo version yet.



 
This is what I just did. I signed up for the monthly subscription and after hearing that some folks were having problems with Sonar sometimes reverting to demo mode (This Thread) and learning that audiodeluxe.com was offering a discount, I decided to switch to the yearly program vs. the monthly.
 
I'm quite aware my first month's payment was applied for a different payment program, and no part of the monthly payment will be applied to the yearly program amount. Not an expectation nor is that a problem. Cakewalk garners a little extra profit and I'm fine with that. I knew that much going in.
 
In essence, I want my yearly payment to be viewed as a separate purchase, registered and working. It would be nice if the serial numbers would transfer from the yearly program software purchase to the already installed software. And maybe that is what happens once the monthly programs expires in a few days. I don't know that though. For now, I get a "toast" message telling me I only have Xnumber of days left on my monthly subscription. I simply want to know what steps I need to take on my side of things, if anything other than those I listed above. If someone from Cakewalk could spell out the steps/process, that would be appreciated. 
 
Thanks
 
2015/02/10 09:35:35
Susan G
swamptooth
Andrew Rossa covered that here: http://forum.cakewalk.com/FindPost/3144986

Honestly, that's not a path we want to manage. There is no way to make that really automated. We'd be managing a lot of SKUs and scenarios. I understand why you might want to do that and then hope you can go back to paying upfront. I think that's why we want to offer a demo on day 1 so people can have 30 days to try out some of the new features. 





 
Hi swamptooch-
 
That was Andrew's response to my question about what would happen if we started with a monthly payment and wanted to switch to yearly; i.e. could we deduct the payments from the "balance due."  The answer was a fair "no." I didn't interpret that at all to mean that we couldn't purchase a "brand new" yearly SONAR membership at any time, which is in fact what I intend to do. I can't imagine Cakewalk discouraging that.
 
Thanks-
 
-Susan
2015/02/10 12:29:49
swamptooth
My guess was that musicroom was upgrading from an earlier sonar. I would think that only one upgrade would be allowed per existing product. If you own 2 copies of sonar i can see this method being ok, but my guess is a call to support is the only thing that would fix this particular issue.
2015/02/10 13:49:42
musicroom
That sounds reasonable swamptooth if I were wanting to keep 2 licenses activated. I'm not really asking for a new serial number or a 2nd copy - just wanted to basically pay out the purchase to get away from the month to month activation going on behind the scenes at the command center.
 
I just finished a helpful conversation with Tech Support and from their records it appears all is well. They asked that I log out of the command center and then log back in. My yearly purchase should be updated at that time. I didn't think to do that earlier. I performed a couple of computer restarts, but never actually logged out of the CC. I can't get to that pc for a few more hours. Once I check, I'll update the status here.
 
 
Thanks
 
 
 
 
2015/02/11 09:25:58
musicroom
Update:
 
Last evening I first logged out of the CC (per tech support) and then logged back in. Opened Platinum and the toast notification popped up basically informing me my subscription was ending in 10-days. So that didn't work.
 
I then logged out of CS.
 
I re-downloaded Platinum from the web links for the yearly purchase and installed outside of the CC (still logged out). Next, I launched Platinum at the installation prompt and No Toast notification! I'm thinking YES!! However, that victory moment was short lived once I closed Platinum and logged back into the CC and launched Platinum. I was right back where I started from with a Toast Notification reminding me of my monthly subscription ending in 10-days...
 
I logged out of the CC and logged back in - same results.
 
At this point I'm going to wait until the 10-days has expired and see if my yearly subscription will automatically engage. Otherwise - I don't have anything else I know to try...
2015/02/11 10:21:50
Cactus Music
It's all looking like there's bugs in the CC. I haven't bothered to open it since the download and install. My plan is to keep an ear out for important updates and only then will I fire it up. 
I bet if you had not opened CC you would have been fine. 
2015/02/11 14:33:28
musicroom
Cactus Music
I bet if you had not opened CC you would have been fine. 



You're probably right... 
2015/02/11 15:20:32
YouDontHasToCallMeJohnson
Vastman
winter gardening is tough



"Winter Gardening"
Gotta be a song title. 
Or an album name.
Fur shur a title of a short story.
2015/02/11 18:36:40
Dean Capper
Hi musicroom, you're all set. I'll reply to your support case in a moment, but now all you'll need to do is log out of Cakewalk Command Center and log back in. This will sync you with the updated authorization record.
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