Dean Capper [Cakewalk]
Hi musicroom, you're all set. I'll reply to your support case in a moment, but now all you'll need to do is log out of Cakewalk Command Center and log back in. This will sync you with the updated authorization record.

Thank you DEAN!!!  I just checked and the problem has indeed been corrected!!! 
 
You ROCK!
 
 
 

No problem, glad that got you up and running!

Dean Capper [Cakewalk]
No problem, glad that got you up and running!

Hi Dan...

I may be about to do this as well...

Could we summarize the process here?

I'm thinking that I simlply buy the full price version (upgrade) at $149,
Then contact you (customer support?) and notify you so that you can move the registration.
Finally logging out of C3 to allow the adjustment to change when I re-open C3

?

Thanks...
Keni

I did the same today after trying to make Cakewalk support Understand. I asked what the best way was to cancel my monthly payments and make a one time payment or full licence for Sonar. The reply I got back after a week was that there was no way to credit my 2 months and pay the balance of a years membership.


In the meantime surfing around I found a page where I can cancel my monthly order yay..
So I just went and placed an order for the one time payment Sonar Platinum whoops. Got taken to a PayPal site in another language. Back I go and his time all done in English and OK

Where am I now. I've let Cakewalk know I've got an order I don't want and I'm going to cancel my monthly repayment as soon as I get a serial number for my new and paid for Sonar Platinum licence. It's already been a few hours. I hope it doesn't take too long to get the serials so I can just done what needs doing.

mike, maybe start a new thread? this one has "[SOLVED]" in the title already

I'm not posting an issue. Just sharing my experience of a similar scenario. Are you suggesting that once a thread is marked as solved that we can no longer continue the discussion. If that's the case then the forum hosts should lock all threads marked as solved. If not then seeing as I'm discussing the same topic why is my post not relevant? Just wondering!!

browsing the forum, the "solved" text in the subject makes it look like issues with switching payments are, er, solved, whereas i took your post to imply that yours wasn't. sorry if i misunderstood

also, this thread should be in the "cakewalk store" forum...

I'm in the process of attempting this as well...

I've been told to contact clever bridge who are handling the new payment plan and then notify customer support so they can adjust my cakewalk account...

We'll see...

Keni

Hi-
 
I paid for a month and decided I wanted to go for the yearly, so I bought the SPlat upgrade through AudioDeluxe at their discount price of $126. I didn't have an automatic monthly renewal set up, so I expect that will just cancel automatically at the end of the period I paid for. After that, I'm hoping I can just use my new redemption code and all will be smooth sailing...! I wouldn't think I'd have to contact CW for any of this, but I'll find out in a few days.
 
-Susan