• SONAR
  • The up and down side of the XLN redemption codes for AD2
2015/02/23 10:20:34
bapu
Here is a direct quote from XLN support regarding redemption codes and time limit.
 
"Thank you for contacting us. You can redeem the products one at a time and use only the ones you have redeemed - there's no time limit. However - the offer is only for the currently available products, so you will not be able to redeem products that are released in the future."
 
So for a guy like me (who owns all the current kits for AD2) the 3 new kits I'm allowed are null an void. I can get the only two kit pieces I don't have, but that's it. And I can get 3 MIDI pack since I do not own about 20 of them.
 
Not complaining, just thought I'd at least address the question (awhile back) about timeout for the XLN redemption codes.
 
2015/02/23 10:52:29
Mesh
Making note to self: learn from the wise.......when buying every product that every vendor sells.
2015/02/23 11:15:59
bluzdog
Did you let them know that you have all of the AD Paks? They have been pretty flexible in the past on a per case basis.
 
Rocky
2015/02/23 11:32:54
bapu
bluzdog
Did you let them know that you have all of the AD Paks? They have been pretty flexible in the past on a per case basis.
 
Rocky


Yes I did Rocky. Explicitly. Because my question (in part) was can I use the redemption code for future releases since I own them all now.
2015/02/23 11:49:22
snaut2000
The XLN suppot was very flexible in my case. They offered me AD Keys (3 Instruments) instead.
Acually I chose the last ADpak I didn't owned before, Studio Grand and Modern Upright plus 3 MidiPaks and 3 Kitpieces.
2015/02/23 11:58:14
bapu
Well, I don't own the Electric Grand instrument (I have all the others) and I'm missing two 2 of the kit pieces pieces so that would be the max I can get there. I do have 17 MIDI packs I can choose from. Maybe the 17 MIDI packs are at least equal to the other two kits and one kit piece I cannot redeem?
2015/02/23 12:11:43
snaut2000
Ask for it. They do it manually then.
2015/02/23 12:15:18
Mesh
bapu
 Maybe the 17 MIDI packs are at least equal to the other two kits and one kit piece I cannot redeem?


Wouldn't hurt to shoot em an email and ask (the worst case is they'll say no can do) but, they're pretty good with CS satisfaction.
 
 
On a similar note:
In their current survey, I asked XLN to make their pricing structure (on drum kits) a bit more affordable for those of us that already had the AD2 engine.....(I know this won't make much of a difference to you, but may help others wanting more). 
2015/02/23 12:18:25
bapu
snaut2000
Ask for it. They do it manually then.

Mesh
Wouldn't hurt to shoot em an email and ask (the worst case is they'll say no can do) but, they're pretty good with CS satisfaction.


That's the plan Stan(s). Might as well try to get all I can since the codes don't allow for future kits, pieces or packs.
2015/02/23 13:46:52
Guitarpima
I only had two ADPaks left. I emailed XLN and they let me get a AK pak. I tried to get the remaining kit pieces but had to get the AK pak. The Fender Rhodes they have is pretty cool.
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