• SONAR
  • [Solved - need to run as ADMIN] Platinum hangs closing projects with EZdrummer 2 (p.2)
2015/02/13 09:43:45
Splat
> I do not see why I should update the driver and firmware when I did it last week
 
Are you confirming you are running the latest driver and firmware?
 
Just because X3E doesn't hang doesn't mean it isn't driver or plugin related. Big red herring. Often later versions of software expose the weaknesses of third party software, sometimes it is vice versa.
 
Time is best spent updating drivers/firmware, running windows update and finding dodgy plugins. Also RME don't release updates if there is nothing wrong with their drivers, there are always bugfixes with each release even though it may not be documented... You also need to check to see if it's specifically project related or not, see if it happens with new projects or just a specific project.
2015/02/13 09:47:06
Guitarmech111
I planned on calling support this morning since the hangs were persistent this morning. The only problem is that I won't be in front of the DAW until this evening.
 
My drivers were updated last week. I will check to see if there are newer drivers or not. Did I mention that X3E works.  ;)
 
I am using the USB drivers for the UFX unit. Firewire is not a good choice for the UFX for sure.
2015/02/13 09:53:47
Anderton
Guitarmech111
My drivers were updated last week. I will check to see if there are newer drivers or not. Did I mention that X3E works.  ;)



Unfortunately that doesn't really mean anything. Interfaces that used to crash on close with X3e don't crash now with Platinum, so it goes both ways. Remember, software is tested with hardware and drivers that exists at the time. Sometimes software will accommodate a bug and when that bug is removed, the accommodation will be lost.
2015/02/13 09:58:49
Splat
I forgot to say I had to completely uninstall and reinstall my Focusrite drivers when I installed Platinum, that's another thing to try. Keep us updated...
2015/02/13 09:59:29
Guitarmech111
@Craig - I remember. I am part of that world in another venue. I will check and see, but I find it very irritating nonetheless.  
 
@Alex - yup good suggestion
2015/02/13 10:35:20
pwalpwal
CakeAlexS
I forgot to say I had to completely uninstall and reinstall my Focusrite drivers when I installed Platinum, that's another thing to try. Keep us updated...

that shouldn't be necessary - how could installing an application affect your drivers? maybe migrating x3 settings? (if as craig says, x3 and patinum relase them differently)
2015/02/13 11:02:19
tenfoot
I am running Sonar Platinum with an RME fireface ufx using usb drivers. I have been editing for 3 days without a single hang or crash, so it certainly is not universally a problem with either Sonar or the RME drivers. Are you by any chance running any 32bit plugins? Eliminating those certainly solved hanging issues I had in the past.
2015/02/13 11:21:39
Splat
pwalpwal
 
that shouldn't be necessary - how could installing an application affect your drivers? maybe migrating x3 settings? (if as craig says, x3 and patinum relase them differently)


 
Of course it shouldn't be necessary in a perfect world. However driver software (as other software) sometimes erroneously updates registry settings and file dependencies in it's update script, or the software isn't handling specific use cases correctly in peoples system configurations (the software developer just hasn't accounted for it), or there's something iffy going on in the the registry or a file/library dependency caused by another external factor. It has worked for me (several times) and others in these forums, that's not to say in this instance it will work or not, but it isn't something to be dismissed either.
 
My view is it could be a plugin issue but it's just speculation at my end (the cause right now is unknown), you need to patiently rule things out one at a time. I generally start with drivers/firmware and windows (windows update), then plugins, then Sonar (bottom upwards). Most of the time it gets to the root of the cause assuming there isn't anything listed in logs such as the Windows event viewer (should look at that as often it is a shortcut). At the end of it in the rare case of something not being resolved you end up going to support.
 
Cheers...
2015/02/13 11:42:29
musicroom
Anderton
But I also wonder about FireWire and Windows 8.1. I weaned myself off FireWire a while ago, so don't have recent experience with it. IIRC there was something with Windows 8 about having to download legacy drivers or something...
 

 
FYI on this subject. I'm enjoying solid FireWire performance with Win 8.1.1 / Impact Twin.
 
 
2015/02/13 11:45:02
Anderton
musicroom
FYI on this subject. I'm enjoying solid FireWire performance with Win 8.1.1 / Impact Twin.

 
Good to know, thanks.
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