Back in late 2013 I logged a bug report regarding customisable menus in X3.  Having just installed the new Sonar Professional, the bug is still present.  However, although the bug report still exists flagged as 'reproducible' there's been nothing changed since it was logged, and I seem to have no way of adding to the bug report to point out that it still occurs in the new version.
What's the procedure here? I had silly-level problems getting support to acknowledge the bug in the first place, as it got flagged as a feature request (for something that I acknowledged could already be done), then closed, and a second attempt got closed as a duplicate of the first by the same guy who clearly wasnt reading it properly, so I'd rather not have that happen again if there's a right way to flag it as 'still happening here'. 
 

What is the bug that you reported?

As I say, its related to customisable menus; they're not behaving the way they're supposed to, and the issue has been acknowledged.  Do you work for CW support?

No I don't work for cakewalk but I'm interested in the customised menus because I didn't know you could do that.

To clarify, when I say customisable menus, I mean the plugin menus. 

Oh OK.

I've used that but not had any problems.

Noone from support willing to say?

This forum is peer to peer.
 
If you want a direct answer, contact Customer Support.
 
It would also be useful for other users to know exactly what the bug is.

By customising plugin menu's what exactly do you mean?  
 
The order?
 
what appears in them?
 
could you please give us a clue.
 
I only ask as I have been running customised Plugin menu's for both FX and Instruments for a couple of years.

Bristol_Jonesey
This forum is peer to peer.

 
But frequented by CW support staff, as per Ryan's post.
 

 
Plus, posting here, there's the possibility that someone else already knows the answer to the question and can reply, peer to peer. 
 

If you want a direct answer, contact Customer Support.

 
Ah, so you're saying I need to contact Customer Support to enquire whether I should contact Customer Support.  That's useful, cheers. 
And implying that asking publically on the forums, in a thread like this, is a bad idea despite the fact that it would mean other people who might not know whether or not they also need to contact Customer Support to enquire whether they should contact Customer Support will know whether or not to contact Customer Support.   Hmmm.