Hi RA1222,
This is one of this issues that is very hard to identify the cause since it could be related to a number of things. I've worked with countless people on this exact issue. 99.9% of the time it ends up being setup related. There is one extremely rare corner case scenario where there are some registry keys missing required for this to operate a soft synth.
I put together a guide that will help you determine the cause and solution for getting this to work. Can you work with the guide and let us know which particular behavior you are experiencing? You can find it here:
http://www.cakewalk.com/support/kb/pages/Fantom_VS_ARX_Troubleshooting.aspx Start with this first, it's very important and most of the time the issue turns out to be related to the steps. Please read each suggestion carefully. If this does not fix the issue, can you do the following:
1) Open the Run Prompt by holding down the Windows key on your keyboard and pressing "R"
2) Type in the following:
regedit3) Click
OK ****
SIDE NOTE: Please be careful when entering the registry. If you're not familiar with it, accidentally deleting something can cause your computer to hate you. You can create a backup by going to
File > Export. In the Export menu, make sure you have "All" selected and that the "Save As Type" is set to "Registration Files (*.reg).
It is very important to create a backup of your registry because if you accidentally delete a registry key there is no undo function. You can, however, double-click on the Registry backup you made above to re-import your registry keys if you make any mistakes. You MUST re-import your backup (if needed) before restarting your computer.
****
4) Navigate to the following registry key: [HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST]
5) Under this "Cakewalk VST X64" folder, do you have a "HardwareSupport" folder or not?
6) Navigate to the following registry key:
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST X64]7) Under this "Cakewalk VST X64" folder, do you have a "HardwareSupport" folder or not?
Let us know what you find :)
Edit: because the HTML editor doesn't want to follow my list numbering :(