I was alerted that John ended up calling in and our guys were able to help get to the bottom of things. From what I heard the error message was MIDI ports being routed to the DX-7 port, but there were in fact missing registry keys which is probably what caused a ton of confusion in the first place.
I'm not sure how comfortable everyone is with the registry, so if you ever run into this problem please feel free to call us and we'll walk you through the process. For everyone's records though, since I know this comes up more often then it should, these are the keys that need to be installed:
For 32-bit SONAR: [HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST\HardwareSupport]
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST\HardwareSupport\ARX]
"Port 1"="ARX (VS-700)"
"Port 2"="VS-700 ARX"
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST\HardwareSupport\ARX (2)]
"Port 1"="ARX (2-VS-700)"
"Port 2"="VS-700 (2) ARX"
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST\HardwareSupport\Fantom VS]
"Port 1"="FANTOM VS (VS-700)"
"Port 2"="VS-700 FANTOM VS"
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST\HardwareSupport\Fantom VS (2)]
"Port 1"="FANTOM VS (2-VS-700)"
"Port 2"="VS-700 (2) FANTOM VS"
For 64-bit SONAR: [HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST X64\HardwareSupport]
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST X64\HardwareSupport\ARX]
"Port 1"="ARX (VS-700)"
"Port 2"="VS-700 ARX"
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST X64\HardwareSupport\ARX (2)]
"Port 1"="ARX (2-VS-700)"
"Port 2"="VS-700 (2) ARX"
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST X64\HardwareSupport\Fantom VS]
"Port 1"="FANTOM VS (VS-700)"
"Port 2"="VS-700 FANTOM VS"
[HKEY_CURRENT_USER\Software\Cakewalk Music Software\SONAR Producer\Cakewalk VST X64\HardwareSupport\Fantom VS (2)]
"Port 1"="FANTOM VS (2-VS-700)"
"Port 2"="VS-700 (2) FANTOM VS"
Basically easiest way to install these is to open up Notepad and at the top type the following:
"Windows Registry Editor Version 5.00"
Followed by the keys listed above. Afterwards, save the file as a .reg file. If you click it afterwards Windows should prompt you if you want to import the keys into the registry editor, and warn you that this is probably not a good idea. For this reason, if you want help we definitely don't mind giving a hand. It's a sensitive area to mess around with things. Unfortunately I've been at the other end of a call before where someone deleted a huge chunk of keys and couldn't boot into their OS. It's not fun to deal with.
Hope that helps for you guys if you run into it.