There have been a number of occasions when it's been shown that Cakewalk not only listens to its customers, but also takes action on such comments.
From a personal point of view, I always remember one particular gesture that not only displayed a complete understanding of the customers' point of view, but also resulted in some excellent positive action on their part. To me, actions speak louder than words, and the actions they took at the time was both magnanimous and well-received.
To briefly summarise, a lot of SONAR Home Studio 4 and 6 customers were disappointed with what we perceived to be a 'dumbing down' of the follow up product Home Studio 7 (and Home Studio 7XL). There was a lot of adverse activity in the HS forum following the release, and I'm certain that a few of us also contacted Cakewalk directly to complain. To their eternal credit, Cakewalk came back to us and, although they stated clearly that HS7 would remain basically unchanged, they offered us an extremely generous deal for upgrading to SONAR 8 Studio.
As I say, it meant a lot to me personally that I knew we'd been listened to, and that a satisfactory outcome had been arrived at. And dare I say, the proof is in the pudding. I for one was very seriously considering jumping ship to another DAW, but the result of Cakewalk's understanding was that after having used SONAR 8 Studio for a while, I quickly upgraded to SONAR 8 Producer, and have continued upgrading/updating SONAR Producer/Platinum ever since.
It's often well remembered that just as the best advertisement and PR any company can receive is by word of mouth, the opposite is also true; 'bad news travels fast' as they say.
So I'm hedging my bets a little and have gone with Platinum. Based on past performance and through direct experience of being a customer since Guitar Tracks 2, I think that's a good decision. And as Cakewalk staff have been keen to state, this new modus operandi really does put the onus on them to deliver the goods, not just annually, but continually.
To me, that's worth my $149 now. It's up to Cakewalk to ensure that it's worth my $199 this time next year.