I have more actual question:
 
From which date the membership starts, if let say we get it today:

1. from 21.1.2015, 21:00
2. from 21.1.2015. 00:00
3. from 1.1.2015

In other words, what it the "granularity" for membership, hours, days or month?

My interpretation was "partial membership" was in the context of "less than one year of membership" not "less than a one year interval".

bapu

Andrew Rossa [Cakewalk]

mettelus
My concern with "membership" is this situation... say someone upgrades at the 6 month point (like July) with say 3 patches released... 1) I would presume that the patches are included in the upgrade for them? and 2) if they pay-by-month and only buy one month, they now have (for $50) what loyal customers just paid $100 (or $149 for the one-time upgrade) for. Since one "gets to keep" what they paid for, this new marketing strategy is confusing (to say the least).
 
I have never seen a company "retroactively" charge for patches... so the above situation is concerning to ponder.

If a customer pays for one month and then cancels or fails to pay, the program reverts to demo mode. If they complete 12 months, they no longer have to pay monthly and keep everything they received. They won't get any more updates though unless they opt back in and they'll have to complete another 12 months. 
 
Basically, our idea here is that if customers are getting value every month and real features and useful content, they will be happy. Happy customers is really what we want. 

Andrew seems to contradict himself.

No contradiction.  Think "rolling 12 months"

I believe it works this way:
 
If you do 12 monthly payments or a single lump sum for the 12 months and then quit at the end of those 12 months, you keep everything up until the day you quit.
 
So let's say you quit and then come back 3 months later on a monthly payment plan. On your first payment, you get all the content and fixes as of the day of this first monthly payment. Then let's say you go on paying for 6 months more, but then decide not to make any more payments. Your software reverts back to the last state it was in where you have completed a full 12 month payment.  That is to say it does not go back to the day you started paying monthly again, it goes back to 3 months before that where your membership has lapsed after a 12 month payment.
 
This is easy for CW to manage because when you complete 12 months they record the date. If you come back even 2 or 3 years later and get the latest version but do not complete the new 12 months of payments then the software reverts back to the old 12 month paid date it has on record.

Hi Guys,
Does anybody at Cakewalk know the process of updating Sonar from the "Steam" version of Cakewalk Producer?
 
Thanks,
 
Steve Carter

This would be my first post here but more to come I hope. I have a question for CW. When does it go on sale? I'm here in Sydney Australia expecting to be able to download and I know the time in USA is 1pm (east coast) on 21 Jan - 22nd here, but am not able to buy yet. Still getting the presale option ... Is there a specific time of day to wait for?

bapu

rfreeze
No contradiction.  Think "rolling 12 months"

That would be great if that is actually how it works for monthly pay customers.

It's the only thing that makes sense in my twisted mind once somebody goes beyond 12 months of continuous "enrollment".  The keys are "12 months" and "consecutive".
 
Otherwise you get the oddball scenarios folks were asking about earlier, such as:
1.  I start Jan15
2. You start Jul15
 
It's now Jul16 and we've both stayed current since our respective start dates.  We both stop Aug16.  Which of us gets which version(s)?
 
Remember, there isn't an annual version.  There are "continual" releases ...

gergle
This would be my first post here but more to come I hope. I have a question for CW. When does it go on sale? I'm here in Sydney Australia expecting to be able to download and I know the time in USA is 1pm (east coast) on 21 Jan - 22nd here, but am not able to buy yet. Still getting the presale option ... Is there a specific time of day to wait for?

It's actually 4p EST right now.

Yeh. I meant west coast ... . But what time does it go on sale?

As I see it:
1. You pay 12 months membership or full license upfront, you own the license forever.
2. If after 12 months you renew membership or (if you payed upfont) start paying monthly, you get upgrades, and they are yours, forever.
3. If after, say, 19 months membership, you cancel it, you own everything you received, forever.
4. If after cancelling you acquire membership again, say, 5 months later, you receive those 5 months worth of updates, BUT you do not own them, so:
5. If you cancel membership again before you pay 12 months or the price of a full license UPGRADE ($199 or so), you roll back to the point when your initial 19 month membership ended, but:
6. If you do pay for those 12 months, everything you receive until the next time you let your membership expire is yours, forever.