Atsuko
Ryan, I think you had an overreaction, I have a real preocupation and I don't intend to convince anyone - don't do this, please, it's unfair, the new store is really confusing me. I've never had a problem with the old store but when I enter the new one, the prices that are shown is too expensive. On the other day a product costing about US$150 was shown for me more than R$1.200!! but the axchange rate for US$150 is R$420!! That's my concern, I'm worried to not be able to upgrade and this is a thing I hope to do the moment you make the software avaialable.
I'm sorry Atsuko. My response was more so in regards to the styling error pointed out by azslow3 (whom I do believe is bringing up legitimate concerns as well).
I think we should discuss those types of issues outside of this thread. There was definitely some confusion and, in most cases, specific questions are better handled on a case-by-case basis. The reason is because people have different product ownership, live in different countries and have different currencies. In other words, it's impossible to provide one answer to all customers since the way the price is reflected is based on a variety of factors. To reiterate, those factors are:
1) Previous Product Ownership that would qualify you for particular upgrade pricing
2) The country selected in your Cakewalk Account profile
3) Your IP address based on your location in the world
4) Your billing address
Manipulating these parameters can lead to a lot of confusion, especially when you throw in exchange rates, etc. The good thing is that Cleverbridge offers direct sales support to answer these types of questions from qualified individuals who specialize in these types of discussions.
We recently worked with Cleverbridge to correct an issue that was not reflecting upgrade pricing properly in some conditions. This fix just went live a few days ago. It is
very possible that the price you saw was a result of this. Ultimately, when you add an item to the store cart, it should reflect your upgrade pricing. If you are seeing the full price of a product, click [BUY NOW] so you can see it in the cart. At this point, you should always see the pricing based on your ownership.
Anyhow, I don't think these types of concerns should have people worried about whether or not we're here to support them. We have multiple methods where customers can get in touch with us to find the proper answers and correct issues such as these. Best bet is to work with us directly so we can find the right answer and solution.