Just in case the OP is specifically referring to Kontakt, I noticed the NI Service Center had an update posted last week (1/15/15) and the info for that patch specifically addressed a bug with the Roland Quad Capture.

whats firmware & where do i get it????

http://www.rolandus.com/products/quad-capture/downloads/
 
The "QUAD-CAPTURE System Update Version 1.04" is the firmware update (the software which drives the box internally).
 
If you do not have the "QUAD-CAPTURE USB Driver Ver. 1.5.2 for Windows 8/8.1/7/Vista/XP" installed, you will want to do that as well (uninstall the old version first per the instructions).

stratman70
I know this is not an answer but I thought you would like to know-My Roland Octa capture works fine in Platinum.
 
Didn't have to d anything. Good luck-wish I could offer more of an answer.

I'm glad to hear that!!
 
J

What you will need to update your QUAD-CAPTURE  QUAD-CAPTURE  A personal computer which can run the following SMF players ("UpdSMF") o UpdSMF( DOWNLOAD: SMF Player for Windows )......says i need this file but on Roland website it wont let me download this file any ideas??????????

I am also using Quad Capture and it works fine. Sometimes it causes freeze when I have larger orchestral project opened. It seems that device is not very capable to run projects "on the edge" of computer resources (95% CPU usage, 25GB of RAM loaded). My Focusrite Pro 40 works much better for this purpose. And yes I have all the latest updates.

Same here, using the Quad Capture without problems. I run the latest drivers+firmware+win8.1 64 bit and Platinum.
 
/M