Wait for the change log to be published, I suspect that will demonstate commitment with the latest product. If you are still not convinced wait 3 to 6 months before purchasing and observe what happens.

Paid for Platinum already. I know they will have fixed a lot, but I think their should not be a back log going back more than one year of reporting. We can't expect bug free, but I think we should expect commitment to being as bug free as possible.
 
There is a balance between development and maintenance. Most users seem to be happy with it being at it's most reliable in in X3e.
 
What's a reasonable time frame for reported bug to be fixed, being now we are only entitled to a years worth of fixes? This is all I am asking in this thread.
 
What's your opinion?

It depends...
 
I'm more interested in knowing what the change log is. There have been a lot of legacy issues building up over the years and having most of these fixed and out of the way in platinum would mark a clean slate and send out a great hint as to where their priorities will lay over the next 12 months.
 
As I have no idea where Sonar will be in 12 months time it doesn't really concern me much about any turn around time. In 12 months time I will assess the situation as to whether or not I want to buy the product again, and if I was ultra cautious I would be a late adopter.

I have always been an early updater, and even though I'm not usually a gambler, I guess I'm taking the bet that all, or most, major bugs will be fixed within the 12 months from when I purchased. The most frustrating thing that could happen is if a major bug is found 13 or so months after purchase and I will have to pay a new membership fee to get that bug fix.
We got fixes for X3 free of charge, and even though there were probably some fixes that were not added until Platinum, there was the expectation that any major bugs would be rolled out as a free update. Now, any major bug that's found after 12 months will be an extra cost for an early upgrader.
Having said that, I don't begrudge Cakewalk trying a new rollout system and I will reserve any judgement for next year.

rebel007
We got fixes for X3 free of charge,

More likely the anticipated cost to Cakewalk of fixing bugs was factored into the purchase price in the first place. At least I hope it was because any software company that doesn't price in bug fixing is likely not to last very long.
 
Software and bug fixing is no different to how shops factor in the expected loss to shoplifters in their prices. Or the vehicle manufacturers who add to the vehicle's sale price an amount hey anticipate will cover the costs of carrying out anticipated warranty work. Which is to say all vehicle manufacturers.

Kamikaze
What's a reasonable time frame for reported bug to be fixed, being now we are only entitled to a years worth of fixes? This is all I am asking in this thread.
 
What's your opinion?

My opinion is that nothing has changed in this respect. There are bugs in X2 and X3 that will never be fixed by a patch release for those products. 
I am not a SONAR programmer, so I can't tell you what a reasonable time frame is. I do know that Crash-worthy bugs that affect more than one isolated system usually get fixed pretty quickly.

It's not about being a programmer, but a customer.

If there are any showstopper bugs they will get fixed - or that is how Cake has operated in the past.
 
Staff view is not a bug, it is a feature and until Cake upgrades it will remain as it is.
 
As others have said, bug fixes came all year round until it was upgrade time.  Once there is an upgrade - from X2-X3, all the bugs in X2 remain unfixed.
 
The OP is asking for something which will never exist - buying software and paying once and expecting it to be fixed forever.  The best bet is to make sure your system as currently configured is bug free.  Report any bugs and hope for a fix before your membership ends.
 
@
 
 

CakeAlexS
Microsoft is sending you bug fixes for Win 7/8 via windows update aren't they? I don't imagine them stopping any time soon.

 
They stopped on January 13 for Windows 7, which is now in its "extended support" phase. This means all updates are now only security patches. Non-security hotfix support is available, but only if you purchase an extended hotfix agreement within 90 days of when extended support begins.
 
 

Kamikaze
No where in post posts have I mentioned I am expecting bug free releases, I am just asking should there be a commitment to fixing new bugs, an acceptable time frame being that we are only entitle to a years worth of fixes when we pay.
 

CakeAlexS
Microsoft is sending you bug fixes for Win 7/8 via windows update aren't they? I don't imagine them stopping any time soon.
I do agree old bugs do need quashing though. I haven't installed the latest and greatest yet. Let us see what happens, try bumping this thread in Feb 2016.
 
 

Yes, but I pay for my operating system once, and they aren't asking me for money every year to fix those. yet they still send me updates.

But you get charged to go from Windows 7 to Windows 8 to Windows 10 etc
 
How is this any different?