• SONAR
  • Fault Reporter EVERY time I close a project in Platinum
2015/01/24 20:50:03
skitch_84
Hello! First off, I'm loving Platinum. However, every single time I close a project I'm getting a Fault Reporter popup. This doesn't matter if I close the project via File->Close, or if I choose File->Exit, or if I 'X' out of the program. It's the same error every time. I've attempted to send the error report to Cakewalk from within the popup, but it has never been successful and I just get another error saying that "a connection error has occurred and would could not process your request". While this error doesn't affect me while I'm working, thankfully, it is still a recurring issue that needs to be dealt with. Has anyone else experienced this? 
2015/01/25 17:00:03
dwardzala
Are you using any 32-bit VSTs?  It could be a bit-bridge or j-bridge thing going on here.
2015/01/25 22:56:07
Keith Albright [Cakewalk]
Sorry you are having trouble.
 
Type this into start->run or in the address bar of explorer.
"%appdata%\cakewalk\sonar platinum\minidumps"
Look for any .dmp or .mdmp files.
You can send those manually at this link. 
https://www.cakewalk.com/Support/Contact/Problem-Report
 
Keith
2015/01/26 03:47:42
skitch_84
Keith Albright [Cakewalk]
Sorry you are having trouble.
 
Type this into start->run or in the address bar of explorer.
"%appdata%\cakewalk\sonar platinum\minidumps"
Look for any .dmp or .mdmp files.
You can send those manually at this link. 
https://www.cakewalk.com/Support/Contact/Problem-Report
 
Keith



I just went through the Problem Report form and attempted to submit the MiniDump files you requested, but after pressing "send" it took me to a page that said "The internet is broken - Well at least our corner of it is."

I don't think the files went through, but can you let me know if you got them or not? Also, is there a way I can contact someone in support directly via email so I can send those files? Thank you :)
2015/01/26 10:59:50
mdages
btw, I have exactly the same problems.
Most time in huge projects with a lot of virtual samples (Kontakt5) instances.
I got this problems in Sonar X3 producer and sending an error report doesn't worked for me too.
 
_Markus
 
© 2026 APG vNext Commercial Version 5.1

Use My Existing Forum Account

Use My Social Media Account