• SONAR
  • Command Center and Update Questions (p.2)
2015/01/21 20:02:05
LunaTech
Ryan,
 
Perfect...Thanks.
2015/01/21 20:05:45
teego
Worked for me too. Downloading as I type. Thanks again.
2015/01/21 20:15:19
ColGiddins
Ryan Munnis [Cakewalk]
I think I see what happened. Should be fixed. Can you try clicking the "Connected Products" link at the top of C3 so it rebuilds your list. Afterwards, the Anderton collection should show an update is available.



Ryan,
The connected products update is not working on my end.
I entered my pre-order redemption code & my X3 pro serial, then the cakewalk site "fell over" said the "the internet is not working in our corner".
Redemption now says it is redeemed and go to my products but there is nothing in Command Center - "You Don't have any products"
Have logged with support but was wondering if there was anything I can do link to the platinum download?
Col
2015/01/21 20:17:59
Ryan Munnis [Cakewalk]
ColGiddins
Ryan Munnis [Cakewalk]
I think I see what happened. Should be fixed. Can you try clicking the "Connected Products" link at the top of C3 so it rebuilds your list. Afterwards, the Anderton collection should show an update is available.



Ryan,
The connected products update is not working on my end.
I entered my pre-order redemption code & my X3 pro serial, then the cakewalk site "fell over" said the "the internet is not working in our corner".
Redemption now says it is redeemed and go to my products but there is nothing in Command Center - "You Don't have any products"
Have logged with support but was wondering if there was anything I can do link to the platinum download?
Col


Can you send me a private message with your redemption code? Obviously don't paste it publicly. 
2015/01/21 20:35:56
TD75
So, to be clear, if we want to be notified of any updates to the "bundles" (for lack of a better term) that already existed in X3e Producer we should reinstall via C3? I only installed the Platinum update and the Anderton Fx.
2015/01/21 22:20:27
perfectprint
TD75
So, to be clear, if we want to be notified of any updates to the "bundles" (for lack of a better term) that already existed in X3e Producer we should reinstall via C3? I only installed the Platinum update and the Anderton Fx.



 
yeah I am still unclear on this. do things need to be 'green' before than can qualify to become 'yellow'?
 
I am just now seeing the anderton chain update has gone through. Ideally the parent directory SONAR Platinum should changed to yellow also to indicate one of the sub bundles has an update.
2015/01/21 22:41:46
perfectprint
hmm. logged out and in again to repopulate my product list and now C3 is not recognizing AD2 as being installed.
2015/01/22 00:04:14
Willy Jones [Cakewalk]
perfectprint
hmm. logged out and in again to repopulate my product list and now C3 is not recognizing AD2 as being installed.



When you log out C3 wipes all of its 'local knowledge' of what it did. In the case of 3rd party products and plugin installers it doesn't always  have a way of knowing if they're installed or up-to-date.
2015/01/22 15:23:30
microapp
Is there a way to stop an install in CC?
Will closing CC abort the install or will it continue downloading in the background ?
When I started the Platinum install it said 3 hrs 50 mins to complete.
This was not convenient at the time and I would have deferred it until bedtime but like Eddie's dog Snot, I thought it best to just let it finish.
2015/01/22 19:12:13
mcdoma2000
I installed all the Platinum items manually so I could specify where they went. If I tell CCC to install (because they only show red right now) will it use the previously installed locations or will it override and install to C:? I DO NOT WANT them installed on C: and I want CCC to reflect that they are installed... HELP??? :)
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