• SONAR
  • [Feedback] New Cakewalk Store (p.11)
2014/12/18 07:33:10
Teksonik
I notice that my Square 1 and Pentagon 1 registrations are not listed on the new My Account page ? (I did hit the "expand" button.)
2014/12/18 08:23:06
jb101
I don't mind the new look.  I think I prefer the old, but that is only because I am so use to it, I suppose.
 
Many of my purchases are missing from my account - Several expansion packs, videos,  Ca-2a, PC4K Channel Compressor,  Dim Pro, Rapture, Sonar X1 and Sonar X2 etc.
 
I have filled out a feedback form.  No doubt it will be all sorted.
2014/12/18 09:10:45
soens
bapu
X3 X4 = X12? 



Still trying to find X, are we?
 

2014/12/18 09:17:51
soens
My SSO does not seem to work either but I'm poking around to see if I'm doing something wrong.... unless logging into my store account doesn't count.
 
Also I notice that the Registered Products include my latest purchase of X3 and boxes back in August... BUT... my Order History does not. Whazzup Withhhaaat?
2014/12/18 10:26:34
einstein36
Guys, it's a work in progress, plus like Andrew said, for now, temporally they are hosting their store, etc. at Cleverbridge along with any database that might have to be carried over to the new web hosting until at such time cakewalk can bring it back into their servers and cloud.
As an IT guy, I can understand this kind of stuff, heck, I even have logged in to my account and have noticed some of my products have disappeared. No biggie, I used the feedback form, told them what products I am missing from my account and patiently wait until they get things sorted out.
You have to look over the bridge and see what the final outcome is going to be like. I know when the dust settles and everything is working smooth, I know Cakewalk and their store, etc. is going to be awesome:)
plus, maybe read in between the lines, that they are trying to increase their server capacity, etc. for the upcoming Sonar X4 which might be release on Jan.1 :) :) :) 
2014/12/18 10:39:01
lawp
i would prefer they finish the work in progress before releasing it, but hey that's prolly just me; i'm sure it'll all work out in the end :-)
2014/12/18 10:56:27
Scoot
There is no black and white finish with a system transfer. You have a load of check-lists to tick, you think everything is cool, and you release. Then the real world finds all the bits you missed, and you fix it.
 
It's only been over a day, give 'em a break, they are probably shattered.
 
A week or so of fixing is no biggie for accounts that go back years, They all get sorted and they need some feedback to make sure of it.
2014/12/18 17:52:55
Karyn
I have products missing as well, I'm missing S8 and S8.5 but X1 is there while X2 and X3 are missing...
There doesn't seem to be any logic as to what is there and what isn't.
I've filed a feedback report as requested.
2014/12/18 18:14:12
backwoods
I think my new account is missing a couple too:
P5v1 (doesn't worry me have disks)
proteus complete bundle for dimension pro
mp3 activator
lounge lizard lite (don't care about this one either)
softube mix bundle
zeta2
lastly and leastly!!!--- Sonar LE4 1/7/2006
 
but both accounts old and new have an xtra x3 vanilla from the cakewalk store which I never bought, I did get a copy thru steam and this shows twice in both accounts (even has the cute little steam logo).
2014/12/19 05:30:13
soens
My latest purchase was also missing in the old(?) account. New or old it looks exactly the same and it said I had to log in by region, so...
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