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  • [Feedback] New Cakewalk Store (p.13)
2014/12/20 10:48:47
lawp
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop
2014/12/20 10:50:12
lawp
did my post with the new shop feedback links in just get "caught" by the spam filter??
2014/12/20 10:55:02
lawp
thanks to whoever ;-)
2014/12/20 11:25:21
Ryan Munnis [Cakewalk]
lawp
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop


I think you are misdirecting people.

Cleverbridge does not handle the delivery portion of our sales. We do this on our end. Additionally, they do not have any knowledge of past purchases. We do.

Contacting Cleverbridge directly would be helpful if there is a problem with an actual transaction. When it comes to past purchase history, serial numbers, downloads and the like... Please use the Feedback form as I have been instructing everyone.
2014/12/20 11:30:20
scook
The Feedback form is found at https://www.cakewalk.com/My-Account

2014/12/20 11:44:50
Ryan Munnis [Cakewalk]
FWIW we've yet to see failed delivery for any new successful purchases. It seems like most of the feedback coming in is regarding some past purchases not fully coming through... which only Cakewalk can correct. We'll be correcting these no worries.
2014/12/20 11:47:57
SteveStrummerUK
Echojester
Looks cool sofar,and all my stuff seems to be in order.one thing that should be changed tho that's still an issue,if a cakewalk user isn't carful we could actually buy the same thing more than once without warning.this is what seems to be.this is really the only online shop I deal with we're the site doesn't grey out the purchase button or highlight in some way all owned download products.



I've actually done this David, and accidentally purchased a VKFX Pro Channel Module I already owned. Fair play to Cakewalk Customer Support though, they sorted it out all out for me.
2014/12/20 12:29:17
jm24
My purchases seem to all be there. But I did not count.
 
The clean, uncluttered, happy menus,... ALL look great. Good layout, nice graphics.
Truly a good job.
 
But:   It is less useful, less effective, regardless of its design implementation and execution.
 
WASTED SPACE::::
 
GIANT USELESS BANNER
 
For my product listing:::
Everything in one column.
No purchase date reference.
4 copies of DP and not sure which is the latest.
Good thing I have everything already downloaded,
listed in a spread sheet with date and numbers and price,...
 
And:  I bought larger monitors so I could see more stuff.
The store shows me less stuff bigger.  
(like the X series track view)
 
As written above this is just a reflection of the DE-Cluttering syndrome. Would be good for these designers to actually read the definition of clutter.
 
Combine this with the thinking that the majority of people who buy CW products will be using a tablet/phone and the result is what is the NEW Store.
 
What I like the best:  TOP DOWNLOADS shows pretty much ALL products.
 
2014/12/20 13:21:45
lawp
Ryan Munnis [Cakewalk]
lawp
it may be more effective to feedback via the offered channels: https://shop.cakewalk.com/1244/?scope=opcuseco&id=UitFcvgVSA and https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434 are the links offered on the shop


I think you are misdirecting people.

Cleverbridge does not handle the delivery portion of our sales. We do this on our end. Additionally, they do not have any knowledge of past purchases. We do.

Contacting Cleverbridge directly would be helpful if there is a problem with an actual transaction. When it comes to past purchase history, serial numbers, downloads and the like... Please use the Feedback form as I have been instructing everyone.

well then update your store pages - i just followed the contact menu links available in the store menus
2014/12/20 13:23:02
lawp
scook
The Feedback form is found at https://www.cakewalk.com/My-Account



if i'm browsing the store, how do i know this?
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