michheld
Hi there,
is it correct that the prices in the new german store are some percent points more expensive than in the old shop?
Is this a handling fee (of approx. 5 %)? -> former prices where EUR = USD...
Or is this a conversion-error of the new login?
Best regards

What product are you referring to?

Cakewalk ProChannel Pack (Download)
Ihr Preis (Your Price):191,08 €
 
Hasn't it been 179$ USD / EUR before?
 
Thx

michheld Hasn't it been 179$ USD / EUR before?

 

Today, all EUR and GBP pricing is fixed pricing based on agreements w/ dealers etc.

 
And they are "smart" now and check IPs... so from Europe I see 213$ USD ( == 179$ + 19% VAT)
when USD is selected.
Once I select  €, I see 191€ ~= 225$ USD == 179$ USD + 25 %
 
Note, that in case you use some proxy in US, you still can see just 179$.
 
Effectively, they have increase the price for European users by 6% (VAT not counted).

More of my stuff "has shown up", but not the VKFX suite. I am sure that having used different emails over the past 14 years, has contributed to my account's issues.
 
Michael

Well apart from not having access to any of my purchased products from my legacy account and no response from customer service about the matter, everything is fine.

Obviously a bit late on this occasion, but maybe in future, if any further major renovations are planned, would it not be a good idea to let us know in advance so that those of us who haven't already done so can make a note of, or take screenshots of, our registered products?
 
 
 

SteveStrummerUK
maybe in future, if any further major renovations are planned, would it not be a good idea to let us know in advance

They did. See the first post:
 
>> Now we are pleased to announce that we'll be launching a new Cakewalk Store. The soft launch will begin tomorrow and the site will be temporarily hosted by cleverbridge.com. This will be moved over to shop.cakewalk.com later this week. <<
 
Perhaps "later this week" wasn't enough warning?

There does appear to be some discrepancy in the amounts listed for various products internationally. Sonar X3 Producer is listed as being $696 Australian dollars on the Cakewalk website. At two well know major music stores in Australia the recommended retail price for the same product is listed as being $549 Australian dollars (and then discounted below that). As an aside, Sweetwater is offering the same product for $329 US Dollars (= $407 Australian) - which is why I have often bought my software from US stores in the past!! 

I have been leaving feedback and so far a lot more of my purchases have shown up. So, the team is working on getting it straightened out. That's encouraging.
Michael

Two comments.  Please add a navigation bar to the left of the store window, as before.
 
Here's what a typical page looks like to me.  It's so loud I can't see the products.