bapü
Hi Willy and Ryan,
I tried to migrate my existing mike_mccue account yesterday and it all seemed ok. I got an email with a link that I was supposed to use for activating the updates etc.

Every time I click on the link provided I get a page that says:

"The Internet is Broken
Well at least our little corner of it is."
 
I tried it several times yesterday and again this morning with the same results so this morning I tried migrating the info a second time but now it says that my user name is already taken.
 
I was blocked out of the system so I made a temporary sign up so I could log in and communicate this to yoü.
Is it possible for someone to look at my account info and reset what ever is hung up and then let me know where to pick up and continue the process.
 

I don't know if this is the case for you, but aside from clearing your cookies and cache, see posts 100 & 101 regarding the "==" at the end of the URL.
 

Beepster
I just remember something that was REALLY annoying when trying to sign back in the first time. It wanted do the Verify Your a Human" thing (which is hard enough for me to prove at the best of times... lol) but the captchas were absolutely impossible to read. They were all smeary and poor resolution. I had to keep clicking the "try another test" link to refresh the captcha at least 15 times before I got one that was legible enough to type in.
 
I've never had to refresh a captcha more than a couple times before.
 
Anyway... no biggie and there is always the option to get an audio test to avoid that (which I don't like doing because it's a download and I don't trust that) but I thought it might be something to look into. Not sure if there are other verification providers that could be used or whether you can crawl up the arses of the current provider but that was indeed an extra headache amongst an already harrowing process.

Google capatcha seems the best. It's my fav because they are making you work for free by getting you to verify pictures of door numbers from google maps (often the last two digits). I always enter them in wrong on purpose (you can enter in anything here).

Thank you for all the feedback so far everyone.
 
Seems like the verification step has been what is holding a lot of people up so far. This seems like a big cause of the "Internet Is Broken" error messages (we can confirm it in our error logging). This also, of course, would prevent anyone from getting in. As suggested by several members, if your email client is truncating the verification link, please copy/paste the entire thing into your browser.
 
We're listening and working to make this better for everyone. Sorry for anyone who ran into this.
 
 

stevec

bapü
Hi Willy and Ryan,
I tried to migrate my existing mike_mccue account yesterday and it all seemed ok. I got an email with a link that I was supposed to use for activating the updates etc.

Every time I click on the link provided I get a page that says:

"The Internet is Broken
Well at least our little corner of it is."
 
I tried it several times yesterday and again this morning with the same results so this morning I tried migrating the info a second time but now it says that my user name is already taken.
 
I was blocked out of the system so I made a temporary sign up so I could log in and communicate this to yoü.
Is it possible for someone to look at my account info and reset what ever is hung up and then let me know where to pick up and continue the process.
 

I don't know if this is the case for you, but aside from clearing your cookies and cache, see posts 100 & 101 regarding the "==" at the end of the URL.
 

Thanks for the help, guys.  This happened to me as well.  I finally read the posts, copied my verification into a new page in IE with the two equal signs at the end and Waallla, it worked! 

Beepster
I just remember something that was REALLY annoying when trying to sign back in the first time. It wanted do the Verify Your a Human" thing (which is hard enough for me to prove at the best of times... lol) but the captchas were absolutely impossible to read. They were all smeary and poor resolution. I had to keep clicking the "try another test" link to refresh the captcha at least 15 times before I got one that was legible enough to type in.
 
I've never had to refresh a captcha more than a couple times before.
 
Anyway... no biggie and there is always the option to get an audio test to avoid that (which I don't like doing because it's a download and I don't trust that) but I thought it might be something to look into. Not sure if there are other verification providers that could be used or whether you can crawl up the arses of the current provider but that was indeed an extra headache amongst an already harrowing process.

Hi Beep,
 
Can you let us know where you were met with a captcha? This shouldn't be a requirement anymore. The forum software, unfortunately, didn't handle the migration to SSO as well as we would have liked and so it seems like some pages do not redirect to our new login page properly. We tried to catch as many as we could. I'm wondering if perhaps you hit a page we missed.
 
Let me know.
 
-Ryan

Sort of on topic...  If I provide serial numbers for Cakewalk products I own, can someone there find my old product account (which I'm 99.9% sure is now attached to an old email address I can't use anymore) and migrate it over to this new account?

Hi, Ryan. Just so you are aware I "migrated" almost immediately after the site came back up so perhaps it has been corrected since then.

However, IIRC, I think I was presented with the captcha in two places (but technically the same place). When I reached step 5 of the process I describe in the following post...
http://forum.cakewalk.com/FindPost/3072970
the main screen had a captcha. That is to say after all info had been inputted it asked me to login and verify I was a human with a captcha. However I had not yet opened my email and clicked the confirmation link so I did the first in a new tab. The confirmation link sent me to the same page with the captcha.
 
But that is from memory and may not be exactly what/where this happened. I should have typed that up in my step by step post but I guess I forgot. Anyway... that's where I would look. The page AFTER all info has been entered and it is asking you to sign in for the first time and/or the page the confirmation link in the emails sends you to.
 
Also I use NoScript and only had the main Cakewalk domain and googleapis allowed which are, as has been the case since the redesign last year, the only two scripts needed to successfully login and post so perhaps that has something to do with it.
 
Sorry I cannot be more helpful/accurate. Cheers.
 
PS: It may also be relevant to know that I changed both my forum and store account emails in the morning before the site went down. The forum email was changed at about 9:30am and I had successfully logged back in and was posting for a while without having to fill in a captcha. The store email was changed almost immediately before the site went down at 11:20am. With that I had also been able to log in using the new email which technically shouldn't be how that works. ie: the directions in the store for email changes only says that it will send confirmation codes and other stuff to the new email but I would still have to login with the original email HOWEVER after I changed the email it did in fact force me to start logging in with the new email I submitted (which is what I wanted). I had been in contact with Willy before doing that and he instructed me to change the store email so perhaps he did something special to my account. I don't know.
 
Cheers.

CakeAlexS

djwayne
So why wasn't this fixed BEFORE rolling it out ?? 

 
Did you read #1 and #74? This was done for a reason and it will be sorted soon.

Cut Cakewalk some slack here. I've done migrations like this before and you have no idea how much work goes into this and no matter what you do there are things you cannot foresee. There will be teething issues and posts that state the issues here will be helpful to them. This seems to me a pretty successful migration I'm sure work will be going on this week to resolve issues as stated in this thread. I'd like to congratulate Cakewalk so far. No pain no gain...

Yes I did read them and didn't find my answer...do you really expect me to wade thru 125 posts for an answer ?? ?? 

@ Beep
 
No worries. Thanks for the detailed explanation.
 
Yourself, along with a few other folks, were creating accounts before we were even finished publishing all of our changes so I'm not surprised to learn of some weirdness. Keep an eye out for any captcha stuff though. If you see it let me know :)

craigb
Sort of on topic...  If I provide serial numbers for Cakewalk products I own, can someone there find my old product account (which I'm 99.9% sure is now attached to an old email address I can't use anymore) and migrate it over to this new account?

Hi Craig,
 
So, your account is simply not showing references to your product ownership? If you don't mind, can you submit the details in the Feedback form at http://www.cakewalk.com/My-Account/Feedback ?