• SONAR
  • Cakewalk, Single Sign On and You - Migrating Your Forum Account (p.23)
2014/08/08 00:49:06
Lanceindastudio
WTF?
 
Try to put in activation code on Chrome and Internet Explorer and:
 
This ish is all fubar... I ain't a noob...like in general... what gives?

2014/08/08 01:00:26
Lanceindastudio
ok so it seems that the activation worked even though I saw that error, but  Chrome likes to log me out no too as I read in another post in this thread.
 
I am in Explorer logged in and all is well.
 
Hmmm... Will test more
2014/08/08 10:51:06
Ryan Munnis [Cakewalk]
ShellstaX
I just wanted to reitterate @scook's post with and addition regarding Steam ... (and seek an update).
 
I'm a Steam client having up through MC6T, SonarX3, Studio and Producer.
- No Steam purchased product* appears to have been migrated to "My Account - Products" either, - they do appear on my 'old' Cakewalk Store "My Account"
 
So now:
- I have new Single Sign-On account - username = <NickName>... BUT only a partial list of purchased/registered (and download/redeem links) products has been migrated.
It ONLY seems to reflect direct Cakewalk Store purchases that have a serial number / registration code.
No - Steam purchased product - even where it does have sn/rc (*exception - it does show Sonar Producer which Cakewalk Support registered manually when it did not propagate automatically previously)
No - Soundpacks, Tutorial Videos, MP3 Activation purchased direct from the Cakewalk Store
No - Offers, e.g, Gobbler coupon - which I'm yet to utilize
No - Order History
- I still have an 'old style' Cakewalk Store account - username = email address ... which still shows all my products, registrations, offers and history.
 
*** Please DO NOT revoke the 'old style' store 'My Account' and especially until all potential issues have been worked through ***
( I have taken a screen shot ;) ).

Additionally / FYI:
On Android Chrome browser - login does not persist 'open in a new tab' or even simply moving to the next page in a forum post!
Chrome 36.0.1985.131 (latest)
Android 4.4.4; Nexus 7 Build/KTU84P (latest)
Cookie and Java are enabled.
 
Android Dolphin browser works OK.
 
[Update] - I see @Anderton(#96) and @lawajava(#97) had the same/similar issue with Safari/iPad.
 
Android Chrome login persistence was resolved, as per other posts, by clearing the cache properly. Whilst I had cleared Cakewalk.com entries via Settings>Content, it appears more was required - addressed via Settings>Privacy>Clear Browsing Data.
 
Also ...
Further to people's comments on the format of the My Account>Products page ... top level titles appear truncated to about 46 characters(?) I still have plenty of space to the right and would prefer to see the full name where possible. (Yes, it can be seen from expanding the entry, I realise).
 
Finally,
Still awaiting an email response to my Feedback submission regarding the products which have not been migrated.

Hi ShellstaX,
 
Thanks for the detailed response! This is helpful.
 
We have some updates (mostly back end) that we will be rolling out soon that will be addressing some of the concerns you have brought up (missing coupons, truncated names, Steam products, etc.). Some of the things we're working on address everyone as a whole, while others are more one-off situations unique to each customer's account. We haven't fully worked out the details yet, but Order History will most likely remain on the store.
 
 
For everyone following along:
 
I just wanted to acknowledge that we're receiving the Feedback and will be working on resolutions as we continue to update. In general, I hope everyone can understand that the Feedback form does have the following note:
We want to thank you for creating your Cakewalk account. These pages are a work in progress. With this being the case, we'd like to collect your feedback. Please make a selection below to let us know how things are going.
 
Please note: while we will be monitoring feedback, we may not directly respond to all feedback. As always, if you require immediate support for your product, please contact our support team.
If myself and/or Willy do not get a chance to respond to everyone individually or immediately, please rest assured we will eventually review all Feedback. We have no plans to take away the current Store's My-Account page until the new one is fully ready. We're a pretty small team here with multiple projects going on, so some of the updates might take us some time.
 
Overall though, the feedback everyone has provided has been extremely helpful for us. Thank you everyone who has contributed!
2014/08/08 11:48:16
ShellstaX
Thanks Ryan - I appreciate your and Willy's communication and understand that's sometimes difficult in a small team when you're trying to do the work too. I understand what you are trying to achieve with SSO. I didn't initially understand the 'phased' rollout and obviously there's been a few issues. If your need 'tech savvy' observation from a Steam Cakewalk user that has also purchased direct from the Cakewalk Store (ROW=US Store) - look me up/PM me - happy to assist (as I can).
 
...
 
Lanceindastudio
... but Chrome likes to log me out no too as I read in another post in this thread ...

 
Fix: Clear Browser Cache
chrome://settings/clearBrowserData
 
I checked the first 4 options:
- Browsing history
- Download history
- Cookies and other site plug-in data
- Cached images and files
2014/08/10 09:11:57
chasmcg
The new forum is not very good. I sign in. Make a comment and get a "Either the feature is disabled , or you do not have sufficient permission" error. This happens all the time. So I sign out, sign back in. Comment once and it happens all over.
 
It's really makes me not want to post. Frustrating as hell. I hope someone is reading this and something done ASAP!
2014/08/11 13:48:25
brconflict
Willy Jones [Cakewalk]
ampfixer
I tried everything and finally had to call tech support. They had to do a manual reset on the account and create a new password. Total time 10 minutes, after a week of standing on my head.




Sorry for the headaches. It sounds like you lost your forum password or it was less than 6 characters perhaps? We rolled out an update this morning that should alleviate that pain point for folks.


When I had trouble, the forum bolted me from the site and lost my password, too, but it was alpha-numeric and longer than 6 characters. I had to reset mine to get in.
2014/08/12 20:08:19
Splat
http://forum.cakewalk.com/m/tm.aspx?m=3078078&p=1


Thanks...
2014/08/18 13:12:33
PH68
Had a shop account for about 10+ years (since I started computer recording using Sonar 2).
Had this forum account for about 7 years.
 
The faff of "migrating" everything to this new style forum was horrendous.
I just kept going round in circles.
I think the nearest wall now has lots of my head imprints in it!
After 2 weeks, repeated attempts, trying different browsers, clearing caches, temp files etc... and eventually a few emails to the Tech Dept it's finally sorted.
Apparently I had actually migrated everything on the first attempt, it (or "something") just would recognise that I had done so... or something like that.
Anyway, I'm now sorted.
 
To be honest, I expected better from CW.
2014/08/18 15:34:56
Ryan Munnis [Cakewalk]
PH68
Had a shop account for about 10+ years (since I started computer recording using Sonar 2).
Had this forum account for about 7 years.
 
The faff of "migrating" everything to this new style forum was horrendous.
I just kept going round in circles.
I think the nearest wall now has lots of my head imprints in it!
After 2 weeks, repeated attempts, trying different browsers, clearing caches, temp files etc... and eventually a few emails to the Tech Dept it's finally sorted.
Apparently I had actually migrated everything on the first attempt, it (or "something") just would recognise that I had done so... or something like that.
Anyway, I'm now sorted.
 
To be honest, I expected better from CW.


Hi PH68,
 
Sorry for the inconveniences you experienced with migrating your account. I hope both your walls and rugs are not too damaged as a result of all the round trips and head banging.
 
This morning we discovered an issue that yourself and some other members fell into that we corrected. About a year ago we forced everyone to review our Terms and Conditions when they were updated. We did this when we rolled out a software update to the forum. This is done in the forum software via a specific flag integrated into the software. This asks users to review the Terms and Conditions and then resets the flag when they log in successfully for the first time.
 
Essentially in your case what was happening was the software was trying to direct you to review the Terms and Conditions but could not do so properly due to the new SSO integration. We updated it behind the scenes which should have resolved this for yourself and anyone else who hadn't logged in for about a year or so.
 
I'm very sorry for all of the trouble. I know it's not much consolation, but the good news is the issue is now addressed for anyone else who might bump into the same frustrations.
 
 
2014/08/19 00:33:18
Paul P
 
A minor comment :
 
I appear (at least to myself) online even when I'm logged out.  This was not the case before the forum changes.  If I clear all cookies (or switch browser) I'm 'online' no matter if I log in or not.  Up above it says "Log in" when I'm signed out, but my avatar still says online and the picture no longer changes to my offline one.
 
 EDIT :
 
This morning I found myself properly offline before logging in.  But now that I have, I can no longer go offline (though I can log out).  Deleting cookies, restarting, rebooting, changing browsers have no effect.
 
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