I see that I am not alone in this, hence the NEW user name as it seems my one and only username I have always had is now "unavailable" while my store account is working fine (same un and pw). 
I would like to stop using this new user name as it may reflect on my conduct. It actually reflects this loss, so please understand my grief.
If someone would be kind enough to tell me exactly how to regain what I have lost, I would appreciate it. And please don't tell me that it's my fault as it's not. I made no changes on my end.

See post 258 above for the forum discussion link, you will see threads similar to your issue there. Create a thread over there. FWIW, the store account uses a different authentication scheme.

yeah, I have no problems with the store account...yet. I did see that my user account and picture and history are all still in the forum, taunting me, I just have NO access to it. I can't even get the forum to send me a new password to my email.
I appreciate your pointing scook, but I haven't found anything that helps yet. I tried deleting the cookies - nope, didn't help.
I am using X3e 64bit and the VS-700 through WIN7 64bit, Intel i5 and 16 GB ram. But then, all that information is on my real login...

No need to append to this thread. Any action will happen in the forum discussion thread.

Um, I logged in (or 'migrated') to the new system for the first time tonight and found that none of my products, serial numbers or registration codes are there.  It's telling me I have no products.
Huh...?
Mark Moore
Sonar X3 Producer with all the bells and whistles user.

Well this so called Single Sign On has been a stinker for me so far.  I switched to the new system under my original email address and now it is refusing to log me in or send me a password to get me back into my account.  I filled in the support sheet on the website five days ago and have thus far received no response!  If this is what "the cloud" is all about, count me out!  Am I going to have the same problems with the subscription account?!?!?!
 
Is there a DIRECT email for support so I can get my licenses back or am I just going to have to call it a day with Cakewalk and move on?

How to contact Cakewalk directly http://forum.cakewalk.com/FindPost/2090582

frankzentura
Well this so called Single Sign On has been a stinker for me so far.  I switched to the new system under my original email address and now it is refusing to log me in or send me a password to get me back into my account.  I filled in the support sheet on the website five days ago and have thus far received no response!  If this is what "the cloud" is all about, count me out!  Am I going to have the same problems with the subscription account?!?!?!
 
Is there a DIRECT email for support so I can get my licenses back or am I just going to have to call it a day with Cakewalk and move on?

They've been busy with the new release and unfortunately Cake email support ain't that swift at the best of times. If you are in the US you can call them toll free or just PM one of the Bakers here and they'll likely get you sorted right quick. I had some concerns (not problems) with the new store before they launched it and they gave me TONS of help to get things set up how I wanted. Seriously I was being a massive pain about it and they dealt with it quickly and pleasantly. No bigs.