BandLab did not buy the Cakewalk company, a former part of Gibson. BandLab only bought the assets and trademarks of the former Cakewalk. It did not acquire the business obligations.
Cakewalk is no longer operating as a company. Any issues that you may have, are with the former company and/or its parent, Gibson.
Sorry, but that's just the way it is. It happens.