Please sort out my Email mailing list thang, I know its an ongoing issue but I dont get your lovely emails in my inbox (and yes I check my junk folder)

+1
 
When I saw you post I thought I'd make sure that I get them. But all I could find in my mail were Problem Report and Forum - mails.
 
The last time I got a Cakewalk News mail was back in 2012.. :/
Don't know why they stopped coming

So cakewalk has a system in place to stop them getting in trouble for spamming. So should you send an email to your spam folder it causes an message that stops them sending further promotional emails. This system overrides the subscribing function on their website. Meaning you cannot simply re-suscribe, you have to log a call for them to manually intervene.
 
Here's the thing though, it's been faulty for a long time. Users claiming to have never sent an email to spam are loosing email contact. And additionally the problem means you don't know when you you have dropped of their listing, becuase you don't realise until ages have past that nothing has been received, and if you haven't received something for 6 weeks, it may be that nothing has been sent. So how long do you have to wait. I use the following equation
 
T=L
 
where:
T = time
L = to the length of a piece of string.
 
I dropped off their listing a while ago, and logged a call, they fixed it. I while after, not a long while it stopped again. Now I rarely send to spam, but I regulalry sort my spam folder by sender and check before I clear it. I am certain I am not triggering the spam feed back to cake.
 
They need to work out a different plan.

 

Damn, forgot I need 9 more posts to post links
This is a time for some system DP's and TP's

markyzno
Please sort out my Email mailing list thang, I know its an ongoing issue but I dont get your lovely emails in my inbox (and yes I check my junk folder)

I have not received emails for quite a while also (none in Junk folder).
 
If customers don't get notice of Cakewalk offers they are unlikely to buy.

Same here. I stopped receiving their emails ages ago.
 

 
After I finally broke down and contacted support, I now get the occasional newsletter.
 
I have this feeling that if you receive a particular third-party email (because of wanting stuff from Cakewalk) and you unsubscribe from that third-party because that particular third-party doesn't interest you, you in fact unsubscribe from everything including Cakewalk.  No amount of resubscribing on Cakewalk's subscription page will turn it back on.
 
This is just a guess, but it may explain why I didn't receive anything from Cakewalk for a long time.
 

I get my problem reporter emails but that's it. I don't get newsletters or notices of any kind

Paul P
 
I have this feeling that if you receive a particular third-party email (because of wanting stuff from Cakewalk) and you unsubscribe from that third-party because that particular third-party doesn't interest you, you in fact unsubscribe from everything including Cakewalk.  No amount of resubscribing on Cakewalk's subscription page will turn it back on.
 
This is just a guess, but it may explain why I didn't receive anything from Cakewalk for a long time.
 

 
That's a great hunch Paul, I think you may be on to something there. From the previous time they said their mailing was managed by a third party, they very well be overlapping there service with another company, say toontracks or something, that I paid interest, but now spam.