Cool. Our aim will be to release great new stuff frequently, demonstrate our product and membership's value, and ultimately convince you that you want to be on board. But I totally understand the decision to watch from the sidelines for now. Thanks for the feedback.

Btw, with this new "concentrate on one feature/content addition at a time from concept to delivery" approach possible now, will there be things like public customer feature request ratings for feature priorities which might get concentrated on"? ;)

TabSel
Btw, with this new "concentrate on one feature/content addition at a time from concept to delivery" approach possible now, will there be things like public customer feature request ratings for feature priorities which might get concentrated on"? ;)

http://forum.cakewalk.com/Features-Ideas-f76.aspx
 
We turned on the voting features in here 
 
Also, check out http://scratchpad.cakewalk.com/Ideas/Popular
 
I think we would all like a SONAR page like that. 

Your first step to the first + in my balance book ;)

Ryan Munnis [Cakewalk]

Andrasin
 
...
 
AND find a BETTER sales model!  IMO

I think you'll find everything we've been communicating over the past few days is with that last sentiment in mind. We're changing the way we sell, develop and support our software so that this is not a conversation to be had anymore.

that's fine by me but are they going to finish debugging X3?
 
I do kind of see what you guys at cakewalk want to do... and it could be cool, BUT the price to get in (buy a new version and start over)... install, find bugs, report bugs, repeat is NOT the answer.
I don't want to be a FREE bata tester.
Make it worth wile with a lower "Buy in". Every time I have a bug it SHUTS me down! I would rather spend my cash on cool things that will work "in and with" my DAW then have to keep replacing my DAW as it looks now... every 6 months.
 
you want to know what we think , don't shut us down for putting in 2 cents! 
 

Andrasin

Ryan Munnis [Cakewalk]

Andrasin
 
...
 
AND find a BETTER sales model!  IMO

I think you'll find everything we've been communicating over the past few days is with that last sentiment in mind. We're changing the way we sell, develop and support our software so that this is not a conversation to be had anymore.

that's fine by me but are they going to finish debugging X3?
 
I do kind of see what you guys at cakewalk want to do... and it could be cool, BUT the price to get in (buy a new version and start over)... install, find bugs, report bugs, repeat is NOT the answer.
I don't want to be a FREE bata tester.
Make it worth wile with a lower "Buy in". Every time I have a bug it SHUTS me down! I would rather spend my cash on cool things that will work "in and with" my DAW then have to keep replacing my DAW as it looks now... every 6 months.
 
you want to know what we think , don't shut us down for putting in 2 cents! 

I didn't shut you down for putting in your two cents. Don't twist the story.
 
I'm just saying we designed a new model so that we could continue to support customers with updates in real-time and get rid of the stigma of "you stopped developing for version x, y, z", which is essentially what you're referring to. It's a problem all software companies face. This isn't a new conversation to any software company, and its certainly not a new one that I or anyone at Cakewalk hasn't had before.
 
You should explain what problems you're having so people can help. SONAR X3 Producer is an incredibly great program that was supported with a significant amount of updates for no additional charge. If you refuse to explain what problems you're facing, and after 10 posts in to the community make jokes that you're "debugging" software for us, the community here isn't going to react in the way you might be hoping.
 
It's also no secret to me who you are. I remember you very well from last night. Your tricks are getting old.

 

TabSel
This can't be legal imho, so I'd have to leave as I can't support a business model which doesn't offer basic warranty for its products.

 
This is now either the third or fourth time I have answered your question about a customer's legal rights and software. If you don't believe me, do some research and you will find what I told you is true: The End User License Agreement is an agreement between you and the software company. You agree to it when you install software. I linked to an Apple page for a typical EULA. I also mentioned that EULAs can be subject to local laws that limit certain elements of the EULA.
 
I stuck with the facts, but what I did not say is my opinion that Cakewalk has in the past, so presumably will in the future, go the extra mile to insure customer satisfaction within reasonable limits.
 
I'll give you an example from another era. When Alesis was its own company it had a 90-day warranty on hardware. After that, repairs cost money and the customer paid shipping both ways - in theory. Several years into the company's existence, they had NEVER charged for a repair and paid shipping back to the customer. I said that I thought that was a strong selling point and why didn't they say they essentially gave a lifetime warranty? The answer was they didn't want people to take advantage of it. 
 
Some companies care about their customers and look at individual situations on a case-by-case basis. Cakewalk has proven itself to be a highly responsive company - compare the new features to forum posts from the past year. Now they're engineering a way to do business so they can be even more responsive. I see a pattern here.
 
 
 
 

I personally do not have any business relationship with cakewalk, nor friendships with anyone cakewalk. I am quite objective about this all I think. I do not need to defend nor praise them. I give them money, they give me a product. I want that product to simply work as it was documented what I'd be given in return to my money, that's all.
This subscription model is new to me and opens up a lot of questions, as you might experience currently. I have my reservations, that legit I think. I had an idea of WHAT I was getting HOW, and WHEN, on giving cakewalk my money up to now. I do NOT know anything about this currently with the new model, as there hasn't been such a model,mane currently still isn't. Maybe you have a close relationship and trust, heck, do you even pay for sonar? If so, you earn money by spending money in sonar, so, of course, it's a complete different value/money thing for you. For me it's a hobby, I earn money with software development (and ensure warranty for my products) and thus I value Sonar differently than you.

So either, please, try to see from MY perspective when you try to help me answering MY questions. Legal things or not, I think you got my point, after 4 times answering the same, when I asked cakewalks officials. Bug fixing is a warranty thing, factored in the price of a product, and a company should held itself responsible for. Demanding PAYMENTS for warranty service is NO service. Legal or not.

Advice here. When something is new to you, it's generally best not to jump to conclusions. You have plenty of valid answers and repeating your opinions or asking the same Q several times by placing it in irrelevant scenarios I'm afraid is hardly likely to change them.

Cheers...

TabSel
So either, please, try to see from MY perspective when you try to help me answering MY questions. 

You asked if a particular aspect of software ownership was legal. I answered that specific question because I am qualified to answer it. I answered it several times because you asked it several times.
 
I did not answer your question about what Cakewalk's policy will be because I don't know what Cakewalk's policy will be. Answering only one question asked out of multiple questions doesn't mean I'm blowing you off, it just means I don't have the qualifications to answer the other questions.