Hello,
I am an absolute beginner and I am trying to record audio using x3 with Roland tri capture as the control surface. I have selected Mackie Control but in the box below control surface I just get the message   "connecting".  When I set up the control surface and select Makie Control I dont have any options in the drop down for input and output. Any help appreciated.
Thanks

Update. I have now tried this withother programs such as Reaper and Cubase and I am getting the same problem as soon as the program starts the tri capture stops working. I then have to disconnect the usb reboot the PC and then connect the usb but as soon as I start any DAW the tri captuire stops working. I have the latest Roland driver. Any suggestions welcome.

If this is the device

it is not a control surface, it is an audio interface. Do not try to set it up as a control surface. See this page https://www.cakewalk.com/Support/Knowledge-Base/Audio-Hardware-Setup-Guide for configuring audio interfaces.

Also make sure that you choose the ASIO drivers.

I use a tri-capture for my laptop portable set up and the tri-capture works much better (for me) using WDM drivers, ASIO is all over the place unless the largest buffers are set and even then it is nowhere near as stable as it is under WDM at much more modest settings.
 
Regarding the "Control Surface"..... it isn't a control surface, it's an interface. As pointed out by scook. All settings for it are found in Prefs--->Audio---->Devices & Prefs--->Audio---->Driver settings
 

Thanks for all the info and yes I did belatedly realise it was not a control surface and configured it as an audio interface but I still have the problem that no matter which DAW i use as soon as it open in the computer the tri capture stops working. Before opening the program I can tap the Mic and it is working fine after opening nothing. I have use condenser and no condenser mics with the same result. I will give it a try using wdm drivers and see what happens.

I am still working on this and hopefully getting closer to a solution. I have noticed that in Sych and Caching when I try to set the Record Latency Ajustment to the TriCapure it keeps defaulting back to the creative settings ( my PC Soundcard) and when I try to record the software loses contact with the tricapture. Any ideas on why appreciated

Ensure that you're using the Tri-capture's ASIO driver and not ASIO4All, if you have that.
When using ASIO, only one device can be used, preferably the Roland.
If the stock sound card also has ASIO drivers (not ASIO4All) try disabling that device in Windows.
 

rabbie1
I am still working on this and hopefully getting closer to a solution. I have noticed that in Sych and Caching when I try to set the Record Latency Ajustment to the TriCapure it keeps defaulting back to the creative settings ( my PC Soundcard) and when I try to record the software loses contact with the tricapture. Any ideas on why appreciated

I think that may well be a bug/by design issue. You can use that to set and adjust record latency but the display defaults back to whatever else you may have installed first on your system. I see exactly the same thing and always have.
 
I've never worried about it, having said that you shouldn't need to make any manual adjustment unless for some reason Sonar isn't adjusting them automatically. Did you try the WDM drivers? I was quite disappointed with how the ASIO drivers work for that unit on my system. The WDM drivers, for me, are way, way better.