• SONAR
  • does anyone know if sonar will eventually support hypercontrol (p.7)
2014/12/12 18:31:24
Michelle911
mettelus
I noticed that there are two sets of software drivers to load and that two replies to you were deleted from the thread you linked, so I have a concern that those two sets may be conflicting as you have seen this behavior on all software tried so far.

 
yeah I'm worried about that too...  is what prompted me to try both keyboards without any drivers to see if that would have a positive effect.  unfortunately the result was the same :(  Windows could see the keyboards and all midi applications could not.
 
mettelus
uninstall their drivers and see if the keys work without any M-Audio drivers loaded



I think maybe I tried this, it's a good idea... I'll do again right now to be sure...  ok, well both devices do operate as class compliant devices, and I'm not sure you intended for me to try this or not, but I tried running Air49 with and without drivers while attempting to run the 25 in class compliant mode only... I even tried this scenario in reverse.  still no love :(
 
azslow3
Have you already tried uninstall M-Audio drivers for one/both keyboards?

 
absolutely, yes.  and in every combination each with and without.... that is: 
 
49drivers - 25drivers
49drivers - 25nodrivers
49nodrivers - 25drivers
49nodrivers - 25nodrivers
 
I've tried the above with and without a USB hub and even with changing cables, I even attempted using ferite beads on the cords LOL
 
azslow3
They both should be class-compliant, "multiple units" should be no problem for MS drivers (in that respect the replay from M-audio sounds strange).
 

 
yes, it seems they know about this and claim to have fixed it in the drivers, but...  doesn't look that way from my perspective.  I have other issues that simply remains a mystery that I've posted about and not gotten anything solved... it's beyond frustrating.
 
azslow3
If that still does not work and you are familiar with computers, you can try to check properties for the devices in the device manager to find similarities. At least for MS drivers, there must be something which clash.



Well I've checked their Location in General Properties and they do have unique addresses... but this is getting a bit tech for me, I'm just looking at numbers at this point trying to decipher things I don't completely understand.
 
gswitz
Probably asked and answered, but are you using usb2 or 3?



I've have USB2 and USB3...  I've tried both.
 
robert_e_bone
I believe you had mentioned that Windows see both controller, and it is within Sonar that you can only see one or the other.
 
What do music applications running stand-alone outside of Sonar see?  Can both controllers be enabled for use in on or more of these applications?  (Dim Pro, Rapture, etc).
 
Bob Bone




yes, exactly so.  and not just unique to Sonar but every program I have that uses/accesses midi controller. I've tried Ignite, Midi-Ox even my GuitarRig (lol) even tho it doesn't use keyboards for anything it can still see midi devices... seems to be everything.
 
big thanks to everyone trying to help!
 
2014/12/12 19:38:55
robert_e_bone
I am going to try to go at this from the beginning.
 
Can you please detail:
 
1.  what controllers you have
2.  Are you possibly plugging into USB 3 ports?
3.  Are you using a hub?  If so, is it powered?
4.  When both controllers are plugged in, and can be seen in Windows, what does Sonar see in Preferences for midi devices?
5.  What model are controllers, and what version of drivers and firmware do you have for both?
6.  What version of Windows are you running, and what is the status on Windows Update maintenance?
 
I apologize if the above was covered, the thread got kind of long, so I thought I would ask again for this information.
 
Bob Bone
2014/12/12 20:14:04
gswitz
Don't forget Cakewalk Support. They have often helped me or made good suggestions. They are available during the USA Business day.
 
http://www.cakewalk.com/Support
 
I don't know if this image might help, but it shows how I can plug in a midi device on my computer and then discover what driver it is using. I can also modify that driver by clicking the update driver button and pointing it at a different location.
 

2014/12/12 20:24:17
robert_e_bone
For whatever the worth, I went to the M-Audio site and looked up drivers for the Air 49 and Axiom 25, and there are indeed a number of updates AND firmware updatesL
 
These are for the Air 49 sorry they don't paste that well.
 
Firmware Updates
ProductVersionDateFile
 
Axiom AIR 49 1.2.0 07-31-2013 AXIOMAIR25_V64_UPDATER_WIN_1.2.0.zip
Axiom AIR 49 1.2.0 11-19-2014 Axiom AIR 49 Update for Windows (64bit) v1.2.0
Software Updates
ProductVersionDateFile
 
Axiom AIR 49 1.0.0 05-06-2013 AxiomAIRCubase5HyperControl_1.0.0.zip
Axiom AIR 49 1.0.0 05-06-2013 AxiomAIRCubase6HyperControl_1.0.0.zip
Axiom AIR 49 1.0.0 05-06-2013 AxiomAIRCubase7HyperControl_1.0.0.zip
Axiom AIR 49 1.0.8 03-12-2014 Axiom AIR HyperControl for Avid® Pro Tools® 1.0.8
 
 
Here are the updates I found for the Axiom 25:
 
Driver Updates
ProductVersionDateFile
 
Axiom 25 5.10.0.60 02 (PC) 04-19-2010 Axiom Installer 1.1.1 Driver 5.10.0.6002
 
You would want the latest version of drivers and of firmware.
 
Bob Bone
 
2014/12/13 01:00:26
Michelle911
robert_e_bone
1.  what controllers you have
2.  Are you possibly plugging into USB 3 ports?
3.  Are you using a hub?  If so, is it powered?
4.  When both controllers are plugged in, and can be seen in Windows, what does Sonar see in Preferences for midi devices?
5.  What model are controllers, and what version of drivers and firmware do you have for both?
6.  What version of Windows are you running, and what is the status on Windows Update maintenance?

 
sure, you bet Robert :)
 
1. - I have my ART Footpedal via M-Track Midi Ins Outs
    - Source Audio HotHand USB
    - Axiom Air49
    - Axiom 25 (1st Gen)
2. No, everything is connected by way of USB2,  I did try USB3 out of desperation lol
3. Yes, My M-Track is also a USB hub, and it is powered. I've also tried using an Un-powered USB Hub as well as no hubs.
4. Sonar (and all other midi programs) sees my M-Track Midi, my SourceAudio Midi, and ONE of my Axioms.  Which Axiom it is seems dependent on what Axiom was last plugged in.
5. Both Axioms are, and have been fully updated with the latest drivers and firmware both.
6. Windows7 64bit Pro...  Windows Updates are current and fully updated on a regular basis.
 
Gswitz, thank you, that's pretty much how I do things too.
 
2014/12/13 02:54:32
azslow3
A bit out of main stream, but does not take much time...
 
In case you have some other computer in the near (preferably with Windows 8), can you connect both keyboards to it and see if the bug is still there?
 
2014/12/13 03:12:43
Michelle911
azslow3
A bit out of main stream, but does not take much time...
 
In case you have some other computer in the near (preferably with Windows 8), can you connect both keyboards to it and see if the bug is still there?



I have an older spare computer with vista... I can probly set it up with midi-ox and both keyboards pretty easy.
2014/12/13 03:29:17
azslow3
Please avoid MIDI-OX or any other MIDI Driver level utility in that test. Standalone VST is safe.
 
While these are great freeware (MIDI-OX, Loop-MIDI, etc), but it is unclear how they can influence the system.
 
2014/12/13 05:09:48
Michelle911
no kidding... could Midi-Ox have caused this problem? maybe I should uninstall it and see...
2014/12/13 08:31:14
azslow3
MIDI-Ox works on quite low level in the stack and it is not originally Win7 aware. Who knows what it can implicitly cause... And since your problem is unusual, it make sense to check that as well.
 
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