Hi all, 
Just wanted to commend response time for account support related questions, for myself I received a response within day, and subsequent question answered within about 30 minutes, previously I dont believe I ever received a response from support.
Fortunately most non-account related questions were answered here on forum.
 
cheers  

I have to agree they have been very raid with any queries i have had considering how far in front time wise they are.

you guys are testing support before the product's been launched?

The new BandLab DAW has yet to materialize. Still it is encouraging. Hopefully support for the new DAW will be as timely.

It'll wane.
 
Everyone is an eager beaver at first.

bitman
It'll wane.
 
Everyone is an eager beaver at first.

Sadly I think you could be right. Running support for a web-based service is one thing. Being inundated with a load of new users and supporting all of them with a complicated software system is another. It's a major expense for any company and in order to maintain profit levels and remain competitive, support is usually the first thing to slide. Support regarding sales and accounts are normally not affected though.

Yeah they're gonna be like, "Oh no. what did we do?" - Buyer's remorse.
DAW Support, I can't imagine a hotter hell today.
We do support for just issues like what browser to use, to wit, believe it or not, people say what's a browser. Even though the have been using one for years. That frustrating enough after a while - And no those aren't young people, young people don't use computers.