• SONAR
  • [CWBRN-28929] Crashes
2014/10/05 02:50:41
TomHelvey
I've got 5 DAWs installed on my box and Sonar is the only one that crashes. Pro Tools, Reason, Live, and Reaper never seem to crash, but Sonar regularly crashes randomly doing the seemingly simplest things like looping or playing back after editing a MIDI track. Sometimes it generates a crash report but most of the time it just dies. I have gotten into the habit of hitting Ctrl+S in Sonar as much as I got used to typing sync when I was developing device drivers for UNIX. I know it's a huge program, probably millions of lines of code and Purify can't deal with it, maybe static analysis (Coverity)?
 
2014/10/05 12:04:46
markyzno
Licensed for all I wonder? 
2014/10/05 12:58:24
robert_e_bone
X3e is quite stable on its own.
 
My guess would be that one or more 3rd-party plugins are not playing well with Sonar.
 
Can you please provide more detail on these crashes?
 
1.  Is it one project, or multiple projects?
2.  Do any of your failing projects have any 32-bit 3rd-party plugins present?
3.  Is there any consistent set of steps you can provide us with to recreate your crashes?
4.  Is there any error message listed when things go South?
5.  Have you checked the Windows Event Viewer for any listed errors there, after a crash?
6.  If you are able to load one of these failing projects, do crashes still occur if you bypass all effects, by hitting the letter 'E' on your computer keyboard?  (hitting 'E' again after testing this will toggle the effects back on)
7.  Is there any possibility that you have a sample rate mismatch between Sonar and your audio interface?
8.  Do you crash if you load one of the failing projects in Sonar's Safe Mode?
9.  You list X3 - are you running X3e? This is the latest maintenance update for X3.
10. Is your Windows up to date on maintenance applied through Windows Update?
 
Because X3e has been very stable for just about everyone, this is likely some kind of local problem with your settings, loaded plugins, or something like that, which means we can probably get to the bottom of it and get you fixed up.
 
Please hang in there, 
 
Bob Bone
2014/10/05 13:16:57
Anderton
Also increase the latency by one notch and see what happens.
2014/10/05 14:24:12
TomHelvey
markyzno
Licensed for all I wonder? 

Yes, they're all licensed.
X3e
The crashes usually occur when I'm composing or editing MIDI or picking sounds. I've had it crash with one 4 measure MIDI track talking to an external synth and no audio tracks or plugins loaded (I monitor through an external mixer).
 
2014/10/05 20:33:04
robert_e_bone
Tom, I would like to help you, but I need more information than what you have provided.
 
Please review and respond to my requests for information in my above post, or I don't think I can do anything to help you - nor do I know of a way anyone else can, either.
 
Thanks, 
 
Bob Bone
 
2014/10/05 22:05:53
Splat
Ditto Bob.
Cheers.,
2014/10/06 02:16:13
TomHelvey
It just happened again 5 minutes ago. I had one audio track in the project (reference track) which was muted. Two Concrete Limiters one on the master and one on a sub. I was sending one MIDI channel to an external synth. I've got at least 6 of these hanging out in the crash queue but it happens a lot more often than gets reported.

CWBRN-28929 Report Details

Step**** Haha it thought I was saying something scatological.
Hitting space bar to play after running CAL split note to tracks on drum track MIDI and then editing MIDI. One audio track, muted. Only plugin loaded is concrete limiter on master bus and a sub. MIDI is routed to an external synth via USB MIDI.
 
Here is the project file. You might be able to reproduce the crash by cloning the DrumKit track then run CAL on it Split Notes to track, delete the empty track, cut off the tails on the new track at the end of the song, audition and rename the new split tracks. The play start point was at the start of the last drum track.
 
1. Multiple projects
2. Usually no plugins are loaded.
3. See the report above, it's one workflow that reliably crashes it.
4. Nope, sometimes it white screens, sometimes it just disappears, more infrequently it generates a crash dump.
5. Nothing in the event viewer other than it crashed.
6. The projects are not corrupted and have no effects enabled.
7. No, in fact Sonar was not generating audio at the time, the one audio track in the project was muted.
8. Not really much there to be safe with, I'm just sending MIDI to an external synth with no processing.
9. I'm running X3e, got it the day it was released.
10. I updated windows a week ago.
 
robert_e_bone
X3e is quite stable on its own.
 
My guess would be that one or more 3rd-party plugins are not playing well with Sonar.
 
Can you please provide more detail on these crashes?
 
1.  Is it one project, or multiple projects?
2.  Do any of your failing projects have any 32-bit 3rd-party plugins present?
3.  Is there any consistent set of steps you can provide us with to recreate your crashes?
4.  Is there any error message listed when things go South?
5.  Have you checked the Windows Event Viewer for any listed errors there, after a crash?
6.  If you are able to load one of these failing projects, do crashes still occur if you bypass all effects, by hitting the letter 'E' on your computer keyboard?  (hitting 'E' again after testing this will toggle the effects back on)
7.  Is there any possibility that you have a sample rate mismatch between Sonar and your audio interface?
8.  Do you crash if you load one of the failing projects in Sonar's Safe Mode?
9.  You list X3 - are you running X3e? This is the latest maintenance update for X3.
10. Is your Windows up to date on maintenance applied through Windows Update?
 
Because X3e has been very stable for just about everyone, this is likely some kind of local problem with your settings, loaded plugins, or something like that, which means we can probably get to the bottom of it and get you fixed up.
 
Please hang in there, 
 
Bob Bone




2014/10/06 04:38:29
markyzno
Have you tried opening Sonar in Safe Mode?
 
http://www.digifreq.com/digifreq/tip.asp?ID=10
2014/10/06 06:13:31
Splat
Apologies for confusion. This got moved into the problem reports forum by accident. As there is nothing to indicate a Sonar bug here (could be system specific) the thread stays in the sonar forums for troubleshooting by the community. We really would need full steps to reproduce a Sonar bug.
 
If a reproducible issue can be found with Sonar we would then consider moving it back or creating a new thread for clarity.
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