Anderton
worstcaseontario
Anderton
worstcaseontario
That's actually amusing. But on whose face does this put egg on? The users who are asking for features they already had, or the Word guys for allowing this to happen?
As I said on my twitter feed recently, "Definition of power user: Someone who reads the manual."
No arguement with the wisdom of your "tweet"(is that right?), man. But if some Microsoft Word programming guy told me, to my face, that it was MY fault I couldn't find where he hid something, I could easily take it as kinda insulting. How about you?
Before the invention of the PDF and decades of evolution, I might have agreed. But programs have hundreds, even thousands, of options and there's no way they can all occupy center stage. This is why I like PDF files (and the internet) - if I want to see if something exists, or how to use something in a more efficient or intelligent way, I search on it. Even taking the Sonar documentation as an example, sometimes someone will ask a question here and I'll find a link to the documentation that will help. But many times, while checking out that link, there's some additional tip or shortcut or whatever that I didn't know - so I learn something too.
I stepped back and thought about what actually sticks in my craw about all of this, and will try to illustrate my perspective with examples from my real life. I am not a professional Word operator. I am a professional machine and forklift operator, and I am good at it. Sometimes in my machine and forklift operating day, I need to make a page-size sign saying something like: "Caution-Pallet Load Uneven", or "Keep Head and Arms Out of the Mixer at All Times!" or "This Lunch-bag Is the Property of worstcaseontario- Do Not Touch". My workplace suggests to me that I might wanna use Word for this, seeing as it is already installed on all the computers in the plant. I stand at my little terminal and compose my sign, and a co-worker will look over my shoulder and say," That would really catch the eye better if the letters were out-lined ". I might agree. I will look at the first level of Word options, not find exactly what I'm looking for in the words that I am looking for, realize that if I don't go down the hall to shut off the ammonia very soon the plant will explode, print my sign in it's un-outlined version and just hope that it catches people's eye well enough. When was I supposed to consult the documentation? Beforehand? Again, I am not a Word operator.
When he first started his position, my supervisor knew nothing about Word. He is now VERY agile with it. So long as I am there to shut the ammonia off in time, he has all day to study Word.(Nothing at all against him. Great guy.)
Do you see where I am going with this?
If a Microsoft Word developer came up to me while I was making my sign and said "Oh, I see you are using or product, might you have any suggestions for features we might add?". I will say " Yeah, you could make it so you can out line the letters of the text". The Word guy will say "But you CAN. You just have to...". I will then interrupt with "I gotta go shut the ammonia off so we don't all die". When I get back to the Microsoft guy, it's to check his credentials and make sure he is properly signed in to my plant. I don't think I am an idiot. Idiots never think they are idiots, mind you.
I will NOT read Microsoft Word documentation in my spare time. Same way as I will not do cycle counts or sort pallets in my spare time. Microsoft sold this product as a solution to my employer, and I judge solutions by how well they solve.
My comments are not to take shots at Word. I don't care about Word. I am sure it is all it should be.