• Cakewalk Instruments
  • [Bug Report] Blank Window - Rapture Pro2.0.3 (and 2.0.2) , Z3ta+2 v2.2.1 (p.2)
2015/11/26 04:15:11
kontakt2001
I don't have Cakewalk Sound Center.
I uninstalled Cakewalk Command Center, but this problem was not solved.
Rapture Pro2.0.3, Rapture Pro 2.0.2 and Z3ta+2 v2.2.1 has "Blank Windows" problem and no crash.
I read log file, but it had no broblem.
I saw the same report in the Japanese bulletin board.
However, another person has been reported to be running normally.
2015/11/26 12:25:59
Doktor Avalanche
Just a different take on this, I have updated and I'm running windows 8.1.
 
I cannot reproduce the issue in Rap Pro or Z3TA+2 standalone, or VST in JP, or even in Maschine 2.4.
However I haven't updated the Rapture Pro samples yet (and I don't see a separate Z3TA+2 sample update???).. holding back:
http://forum.cakewalk.com/Rapture-Pro-Sample-Update-confusion-m3323052.aspx
 
Thx.
2015/11/26 14:35:01
Doktor Avalanche
BTW on my previous post I was trying it on JP, now running it on Kingston with no change in behaviour.
2015/12/02 22:42:27
kontakt2001
 
I tested on 2 machines.

== Not OK ==
Windows 8.1Pro 64bit, Intel Core i7-4770HQ,Memory16GB
Windows Normal boot = Not OK, Windows Safe Mode = Not OK

== OK ==
Windows7 Ultimate SP1 64bit, Intel Core i7-2600K,Memory16GB

--
I have more than 50 plug-ins, all plug-ins are OK.
2015/12/03 01:04:42
Doktor Avalanche
I am running similar software and hardware (see sig). Time to update your display adapter and audio interface and drivers. Have you run windows update recently? Issues with new projects?
2015/12/03 02:19:53
kontakt2001
Thank you for your reply.
I tried...

windows update = up-to-date
Graphics Driver = up-to-date
Sound Driver = up-to-date
Windows safe mode (no non-microsoft service, no startup app, no graphics driver(ms driver)) = Not OK
no sound driver = Not OK
try various directory settings and registry settings = Not OK
Re-install Rapture & Z3ta+2 & CCC = Not OK
32bit VST, 64bit VST, VST2, VST3 = Not OK
All VST HOSTs (VSTHost(freeware),Ableton Live, Cubase Pro8.5, Cubase Pro8, Cubase7.5...etc) = Not OK
Rapture Pro2.0.3, Rapture Pro 2.0.2, Z3ta+2 v2.2.1 = Not OK
Z3ta+2 2.1 = OK
Run as system administrator = Not OK
Change security settings of folders = Not OK
Windows compatibility mode (Win8, Win7, Vista) = Not OK
No windows GUI scaling = Not OK
No ClearType = Not OK
Change display resolution = Not OK
Change sound device = Not OK
Install to SSD, HDD = Not OK
Rapture Pro log file = no problem
windows system log = no problem

I'm worried about one month to this problem...
I have more than 50 plug-ins, all plug-ins are OK.
I think this problem is due to compatibility with specific hardware or chipset...
2015/12/03 21:13:33
Doktor Avalanche
Windows event viewer?
Try disabling antivirus?
It won't be chipset but you could visit Intel driver update site and update your BIOS anyway.
Otherwise guess you need to ring up support. A full list of your hardware would be a good idea as well.
 
Cheers..
2015/12/23 02:46:27
kontakt2001
Thank you.
I found a difference in the log.
 
> 1 6 : 3 5 : 1 0           [   ]   S y n t h   a u t h o r i z a t i o n   h a s   n o t   e x p i r e d .
 
 
------ [log] Open Rapture ALL OK -------------

..... open rapture pro .....

(log omitted)

 1 6 : 3 5 : 0 9           [   C : \ C a k e w a l k   C o n t e n t \ R a p t u r e   P r o \ P r o g r a m s \ D e f a u l t   P r o g r a m . p r o g   ]   L o a d i n g   P r o g r a m
 
 1 6 : 3 5 : 1 0           [   ]   f i r s t   c a l l   t o   p r o c e s s !
 
 1 6 : 3 5 : 1 0           [   ]   S y n t h   a u t h o r i z a t i o n   h a s   n o t   e x p i r e d .
 
..... close rapture pro .....

 1 6 : 3 5 : 1 1           [   - - - - - - - -   ]   t e a r i n g   d o w n   l o g g e r


 --------[log] Open Rapture but Window has no GUI (blank window) --------

..... open rapture pro .....

(log omitted)

 1 6 : 3 5 : 1 2           [   C : \ C a k e w a l k   C o n t e n t \ R a p t u r e   P r o \ P r o g r a m s \ D e f a u l t   P r o g r a m . p r o g   ]   L o a d i n g   P r o g r a m
 
 1 6 : 3 5 : 1 2           [   ]   f i r s t   c a l l   t o   p r o c e s s !
 
..... close rapture pro .....

1 6 : 3 5 : 2 4           [   - - - - - - - -   ]   t e a r i n g   d o w n   l o g g e r


2016/12/25 12:16:32
kontakt2001
 
I found the cause of this problem.

I use windows8.1 (English version).
But I use Japanese.

Windows>Control Panel>Region>>Administrative tab>"Change System locate" button
I set "system locate" to "Japanese" , this probrem occered.
I set "system locate" to "us/English", no probrem occered.

I use more than 100 music software, but this problem only occurs in RapturePro/Z3ta+2(2.x).
Please fix to this problem...
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