The symptoms sound like a security issue, i.e. either permissions (so needs to be run as Administrator), or a TLS/SSL/Certificate issue.
I would try the following:
1. Install all the latest Microsoft security updates to ensure you've got the latest SSL cyphers / protocols.
2. I'm not sure if the XLN installer uses flash, but updating to the latest Adobe Flash player might help for the same reason as 1.
3. Just in case you're somehow hitting an old server, you could flush your dns cache by firing up a command prompt and typing
ipconfig /flushdns 4. Check you've not got any strange entries in
c:\windows\system32\drivers\etc\hosts that could be redirecting traffic (doubtful, but no harm in checking)
5. Disable all firewalls (both on your PC and router)
6. Run as administrator
M.