Graig,
 
Uninstall the online installer from the computer.
De-authorize the computer from XlN on line.
Restart the computer and download and re-install the XlN installer again.
Finally,  re-authorize the computer again.
 
The computer should talk to the XLN servers again.
 
 

Jesse G
Uninstall the online installer from the computer.
De-authorize the computer from XlN on line.
Restart the computer and download and re-install the XlN installer again.

 
So far so good...
 

Finally,  re-authorize the computer again.

 
I don't know how you can you re-authorize it without the online installer being able to talk to the servers. As soon as I open up the installer, it says it can't communicate with the servers. Also On my Accounts > My Computers, I can't authorize a new computer...only Edit or Remove one.  Until I can get the Online Installer to think there is an internet connection, I don't think there's anything I can do. Yet not only is there an internet connection, my computer can connect to their server when it updates an older online installer to the newer version (that doesn't work), and connect to other servers for downloads.
 
I really appreciate everyone trying to help, but until I can get the online installer to behave, I don't think anything else is possible. It's not like Cakewalk where you can go to your account and download something if the CCC is acting wonky.

Never mind, things have changed since I last visited the OFFLINE files section in my XLN account.

.

Anderton
I really appreciate everyone trying to help, but until I can get the online installer to behave, I don't think anything else is possible. It's not like Cakewalk where you can go to your account and download something if the CCC is acting wonky.

Another thing to try would be to use a different network. If you have a USB wifi adapter, use it to connect to your smartphone's hotspot (assuming you have a phone with that feature). If you don't have a USB wifi adapter, you can pick one up from a big box store or office supply store fairly cheap.

I was having a similar problem with the Toontrack manager. After much troubleshooting, it was my ISP (Xfinity). I ended switching to AT&T and all's well.

Yup I had exactly same issue raised it with XLN supplied them with diagnostics and nothing, but I just kept trying it everyday and then yesterday for some unfathomable reason it worked and I could re-authorise the PC.

There support people are in touch, and giving me directions on how to generate error logs and such...hopefully we'll be able to get to the bottom of this.

This case sounds similar to a different software that I was trying to install recently.  In my case it turned out to be Windows Defender causing the issue.
 
The software I was trying to install was an updated version of an antivirus program which I subscribe to that first downloads an installer, similar to the XLN setup.  I kept getting "unable to connect, check your internet" messages from the installer.  My internet was working just fine, thank you.
 
So, Windows Defender runs in the background when you use a 3rd party AV on Windows 10, but in my case, since I had uninstalled my 3rd party AV it was running in full real-time scan mode.  I had to go into Windows Group Policy editor to disable Defender.  That is only available in Windows Pro, but there are registry edits available for Home users. https://www.tenforums.com/tutorials/5918-turn-off-windows-defender-windows-10-a.html
 
Once I disabled Defender, my installer connected just fine.  I had tried nearly everything else including disabling firewalls, etc.  It really surprised me that Defender was interfering with an internet connection, but I'm now convinced that Microsoft has turned Defender into a super net nanny!

Don't want to dash your hopes Craig but I too supplied my data logs to XLN sometime ago but got nowhere. No doubt my ticket is closed as it self righted but makes one wonder if there are obviously quite a few people who have experienced this issue why it has not been cracked yet.