11Dreams
 
I get that, but you have had two other problem that you have posed here in the last few months. :) (warning signs)
You can't just keep patching things up. It's a refreshing feeling to clean house. You are most likely running ragged as always, over doing your work load... lol But in the time that you have spent on this issues, that should have not been an issues... You could have reinstalled your system 3 times. I know, I just did it on one of my systems. :) But that's just me. lol
If I see you have one more computer issues, I'm going to buy you a hard dive myself! lol
peace! :)

I appreciate the sentiment, but given how hard I push my computers, two issues in the last few months isn't bad. One was the motherboard needed a new driver from Intel, so a Windows flush wouldn't have solved it. The other was fixed when Windows went into recovery mode and replaced whatever was wrong. A flush would likely have solved that, but again, to re-install everything would have set me back a week...no kidding. I have a zillion programs on my main music computer using a zillion different kinds of installation and authorization protocols. 
 
When it's time to start over, which I do when there's a new OS or whatever, I have a removable C: drive and just install stuff as needed. It takes just as much time, but spreads it out over a much longer time period so I'm not dead in the water.
 
I received a note from XLN and they believe they've isolated the file that's causing the problem...I think it relates to a certificate. 

dnelson1971
As an old IT guy, this sounds like a DNS issue to me. Perhaps your computer has an old DNS record in the cache and is trying to resolve to an obsolete IP address for the server. To clear the cache, open a command prompt as Administrator and type:

ipconfig /flushdns

Is there any "law of unintended consequences" here, like making other things not able to connect?

I noticed his thread because today AD KEYS is not being recognized. I am blaming MS and the Fall creator update, but that is because it was the last thing I installed. I tried to use the XLN installer and my PC is being recognized as a new PC. I added the PC as a new PC and it works again. I m just writing this as a possible headsup.
 

it's all good Craig! :) Sound like you've had some crazy issues lately.
I just have issues when a system is not working.. lol it's a problem 
 
Peace!
 

Anderton

dnelson1971
As an old IT guy, this sounds like a DNS issue to me. Perhaps your computer has an old DNS record in the cache and is trying to resolve to an obsolete IP address for the server. To clear the cache, open a command prompt as Administrator and type:

ipconfig /flushdns

Is there any "law of unintended consequences" here, like making other things not able to connect?

No. Basically, Windows keeps a list of IP addresses and servers you have interacted with in the past and when you or a program tries to access a site or resource, it checks to see if it already knows the address. This doesn't do much for you other than save a couple of milliseconds, but since there are countless billions of DNS queries a day, it greatly reduces unnecessary loads on public DNS servers. Clearing your cache will force your machine to obtain the latest publicly registered address in case something has changed on the server end. If the developers have identified an issue with an expired or invalid SSL certificate or something else that is breaking the trust relationship between your PC and their server then I could be completely on the wrong track.

dnelson1971

Anderton

dnelson1971
As an old IT guy, this sounds like a DNS issue to me. Perhaps your computer has an old DNS record in the cache and is trying to resolve to an obsolete IP address for the server. To clear the cache, open a command prompt as Administrator and type:

ipconfig /flushdns

Is there any "law of unintended consequences" here, like making other things not able to connect?

No. Basically, Windows keeps a list of IP addresses and servers you have interacted with in the past and when you or a program tries to access a site or resource, it checks to see if it already knows the address. This doesn't do much for you other than save a couple of milliseconds, but since there are countless billions of DNS queries a day, it greatly reduces unnecessary loads on public DNS servers. Clearing your cache will force your machine to obtain the latest publicly registered address in case something has changed on the server end. If the developers have identified an issue with an expired or invalid SSL certificate or something else that is breaking the trust relationship between your PC and their server then I could be completely on the wrong track.

Alternatively, the DNS server you are connecting with, is by default typically the one provided by your ISP.  I have encountered issues with DNS servers not letting me connect with certain addresses.  This can happen if something their cache is flawed.
 
I use Google Public DNS or OpenDNS these days as my DNS servers, as an alternate to my ISP servers.  One day I had difficulty accessing a site I normally go to every day.  Other folks said they had no problem connecting, so I knew the site was up, but just not for me.
 
So I switched from OpenDNS to Google Public DNS, and things were working great again.  DNS is the great internet phone book, so it must work correctly if you need to connect to anything.
 
To try them out, just configure your network settings to use these IP addresses as your DNS servers.
 
https://developers.google.com/speed/public-dns/
Google Public DNS: 8.8.8.8 and 8.8.4.4
 
or
 
OpenDNS: 208.67.222.222 and 208.67.220.220

Well this is not the same issue, but on my end, and only on the one computer,  something is screwed up with XLN installer. 
I loaded a project it was showing AD2 in Demo mode. So I ran the Installer,,again for the 4 th time,, and this time I got the authorization screen. So I re activated and back in business. But now, randomly when I try to change kits or kit pieces I get a warning that there is an error in the XLN installer and it needs to close? I took the machine back off line and I still get it. Only good news is AD2 is working fine,, but I do not like nag screens when I'm working. 
 
I'm with you Craig when you say might as well screw this software and use something that works without all this time wasted on nothing. 
I really like the sounds I get from Air Strike2 but it's GUI is not as user friendly as AD2. And you have to set all your drum tracks to Ch2 for some weird reason. 
 

Well, at this point XLN's response was to delete everything related to XLN, and try again. No joy. I've tried everything that everyone here has suggested except for abacab's suggestion above, because I have no idea how to change the DNS settings (I know virtually nothing about networking, not my thing), so I'm concerned that if I start messing around, I'll destroy something unintentionally.
 
I did notice a "Network Reset" option, but it had scary warnings about needing to possibly reinstall other networking software, such as VPN client software or virtual switches. Since I have no idea how to do that, I left it alone.
 
It's particularly frustrating that I can connect to every other site I've tried, download programs and updates from all other sites, etc. Only the XLN installer gives me this problem, which is even more bizarre because I've downloaded updates to the installer from their site, so obviously I can connect to their servers and download stuff.
 
If XLN can't help any further, then I guess it's time to give up and move on. Not sure what I'll do with older projects that had AD2 in them. This pretty much sucks.

Anderton
Well, at this point XLN's response was to delete everything related to XLN, and try again. No joy. I've tried everything that everyone here has suggested except for abacab's suggestion above, because I have no idea how to change the DNS settings (I know virtually nothing about networking, not my thing), so I'm concerned that if I start messing around, I'll destroy something unintentionally.
 
I did notice a "Network Reset" option, but it had scary warnings about needing to possibly reinstall other networking software, such as VPN client software or virtual switches. Since I have no idea how to do that, I left it alone.
 
It's particularly frustrating that I can connect to every other site I've tried, download programs and updates from all other sites, etc. Only the XLN installer gives me this problem, which is even more bizarre because I've downloaded updates to the installer from their site, so obviously I can connect to their servers and download stuff.
 
If XLN can't help any further, then I guess it's time to give up and move on. Not sure what I'll do with older projects that had AD2 in them. This pretty much sucks.

Sorry to hear you're having so much trouble with this. Very frustrating, I know...
 
AD2 is a good program though I have a few issues with it and the company's policies, but I hear BFD is even better? I can't afford to explore that but it would be interesting to discover?
 
I know it can be a lot of work replacing drum kits, but a track template can take a lot of the sting out of it?
 
It's sad that these matters get left unresolved as there is obviously something needing attention. It's not as if you're a novice user!
 

Given all you've done and continue to do for the music community, I think XLN should fly someone out to you and troubleshoot the situation on-site until it's fixed. And yes, I know they're in Sweden. And yes, I'm serious.