How would you troubleshoot this crash?

2018/02/05 12:30:14

chuckebaby

2018/02/05 15:13:34

abacab

I believe that the OP was referring to an APPCRASH exception code 'c0000005', rather than a Windows BSOD crash.

2018/02/06 18:43:15

jimo

Thanks fitxj for the link to that site. I uploaded the minidump and here is part of it. I haven't updated to 1709 yet so perhaps doing so might fix this:

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000064d7568c
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 0000000064d7568c
Attempt to execute non-executable address 0000000064d7568c

PROCESS_NAME:  SONARPLT.exe

OVERLAPPED_MODULE: Address regions for 'EhStorAPI' and 'EhStorAPI.dll' overlap

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s"

How would you troubleshoot this crash?

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