Music Creator is a great value and for many people, myself included, all the daw or more that a user will need. I continue to use Music Creator 6 which is the last version of Music Creator that will load onto a computer using the Windows XP operating system. Music Creator 6 is also the last version of Music Creator available on disc, packaged with a printed user guide and registration card inside a box suitable for retail. Music Creator 6 touch and Music Creator 7 are available only by download. My guess is the cost of packaging, shipping and warehouse space is the primary reason the retail box was discontinued.
At the retail level Music Creator has always been considered a consumer product. It was not sold in music stores but instead was sold by retailers such as Target and BestBuy. These retailers are not expected to support the software except for replacement if defective. Cakewalk provides product support through this forum and email. Direct support by telephone is not available.
Professional grade daws have a higher level of product support up to and including telephone support. Music stores will typically have the telephone number of multiple contacts within a company to help resolve high level customer concerns and trained sales support team to resolve common concerns. The low level of support is one reason Music Creator costs less than the basic version of Sonar.