• SONAR
  • Gibson / Cakewalk Announcement FAQ - Finally Some Answers from Customer Support!
2017/11/29 23:31:30
RickJP909
See here for the very latest news: http://www.cakewalk.com/Support/Knowledge-Base/2016000087/Gibson-Cakewalk-Announcement-FAQ
 
However, I'd like to know about bug fixes because developing and bugs are different issues.  For those of us who have an active subscription, be it the lifetime updates deal or monthly, surely we're entitled to get identified bugs and problems which arise from Windows updates resolved?
2017/11/30 00:20:11
pfossi
And the FAQ does not address or acknowledge the existence of lifetime prepaid customers. Also, note that any reference to the website starts with, “at this Time . . .”
2017/11/30 00:20:47
epytryga
I should think that would be unlikely, as all of the Cakewalk employees are now unemployeed
2017/11/30 00:23:51
timidi
RickJP909
" surely we're entitled "



Yea, sure you are.
2017/11/30 02:56:25
mcdoma2000
They didn't say anything about the ability to re-install and reactivate! Among the MOST important things we need to know, and they didn't even mention it.
2017/11/30 03:15:54
Unknowen
yea, The "Gibson announcement" Was just advertisement for the rest of their crap!
including "Pro Audio Gear" 
Maybe they are going to use Tascam and Sonar to build a ProTool's like interface system.
If they think that they can leave the lifetime members in the dust.... NO WAY!
They may Try..... Let them try! Cakewalk is still Gibson at the end of the day!
The lifetime deal is a legal contract with Gibson!  
any jury WILL agree with US!
EDIT: and if they sell the DAW... they have to include our lifetime contracts with the deal!
And we can sue Gibson for the sales profits as well if they don't! 
Yea, I'm in a mood... lol
 
peace!
2017/11/30 03:26:59
Leee
At the bottom of the announcement, you're given two choices as to whether the article was useful....yes or no.
I think there should be more choices, such as "somewhat" or "mostly", with room for comments....kind of what we're doing here in this thread.

I found the article "somewhat" useful, but as was pointed out, there are still a lot of unanswered questions.
2017/11/30 03:41:43
rabeach
click "no" and you can leave a response
 
2017/11/30 03:54:29
35mm
Stop clicking no. You're leaving too many responses!
 
Bug fixes are development, so no there will be no more bug fixes or anything else.
2017/11/30 04:11:11
TheSteven
RickJP909
See here for the very latest news: http://www.cakewalk.com/Support/Knowledge-Base/2016000087/Gibson-Cakewalk-Announcement-FAQ
 
However, I'd like to know about bug fixes because developing and bugs are different issues.  For those of us who have an active subscription, be it the lifetime updates deal or monthly, surely we're entitled to get identified bugs and problems which arise from Windows updates resolved?




There are very few answers in that announcement.
The only one I really see is that if you are a monthly customer - Congrats! You don't have to make any more payments to 'keep' your Sonar!
Other than that what I see is - no updates, no support (except from forum users) and no refunds.
But in light of the current situation that's not really a surprise.
 
In regards to "surely we're entitled to get identified bugs and problems which arise from Windows updates resolved?"
You are entitled to your opinion but legally that's about it.  No software company guarantees that their software is bug free or that it will remain bug free and no court will make them live up to such a standard - though you are welcome to feed as many lawyers as you desire in the attempt to change that.
 
 
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