Soundwise
Beagle
I think you're probably going to need to contact tech support.
Well, I have. No reply so far.
I sent a message to Tech Support to make sure they got your email. You should get a reply today or tomorrow. Keep in mind that we are not open during the weekends and do sometimes get a lot of mail to respond to on Mondays so it can take an extra day if that's the case but usually we get through most mail on the same day it's received.
Do you own any other Cakewalk products that are currently installed? Also when you open the app do you see a blue message in the bottom left corner that plug-ins have been scanned?