scook
I can avoid your "official" questions if you prefer. I have been very clear about my status on this forum many times including this thread.
 
A forum host is a user (not a BandLab employee) who has a few extra permissions on this forum. The position was created a few years ago when the old company needed help maintaining the forum.
 
My informational posts on this forum carry no more weight that any other user. That said, I am pretty familiar with the software and how support/dev work.
 
I had already encountered the problem mentioned in the OP and reported it. This is why I posted in this thread.

It's all good, I'm just trying to find my way around here and contribute as best I can.
 
You said what your position is not, not what your position is, which is why I asked you to elaborate.
 
Forgive me any dimwittedness or n00bitude. The only reason I have access to this forum is because I happened to take advantage of a free offer on a plug-in a couple of years ago, so I don't really know my way around.
 
I wasn't running SONAR or any Cakewalk product after 2002, which is probably why my shoulders are so chipless relative to those of certain others here. I wasn't subjected to the trauma, only the joyous rebirth. I checked to see if my username and password were still good back in April, and lo and behold, they worked and here I am. I seem to be about the only person posting on here who is 100% new to Cakewalk/SONAR.
 
I'm kinda over the moon pinch-me-I-must-be-dreaming about getting Cakewalk By BandLab for free and would love to volunteer some of my software QA skills, either as a beta tester or at least someone who can file bug reports. There seems to be no beta program yet, not one that I can find, anyway. If you tell me that help desk tickets are the friendliest way to submit a detailed step-by-step reproducible bug report, then I'll give it a shot.
 
Thanks for the info.

Why is my paid for Rapture Pro suddenly in Demo mode?
Tried to do a offline activation but it failed.
 

Hey guys,
 
support @ cakewalk.com
 
is the official email address and 

https://help.cakewalk.com/hc/en-us/requests/new

will also forward into our central ticket system!

lapasoa
Be kind and explain how you you copied the Splat help file.

Sorry laposoa I just saw your post. The Splat help file is named SONAR.CHM and is in C:\Program Files\Cakewalk\SONAR Platinum  Copy it to C:\Program Files\Cakewalk\Cakewalk Core  Choose preferences and make sure "use local documentation" is checked. Now when you choose Help from the menu, it will pop up.

gmp
Choose preferences and make sure "use local documentation" is checked.

"Always Use Local Help" was removed from Preferences > File > Advanced in CbB. The registry entry HKEY_CURRENT_USER\Software\Cakewalk Music Software\Cakewalk\Core\UseOnlyOfflineHelp does still control the feature for now. Set to 1 CbB tries to load SONAR.chm from the Cakewalk Core program folder.
 
Since the option was removed from preferences, the function may be removed from the program without notice.
 
Using context search with the old SONAR.chm may return unexpected results. It is possible to add the old chm and pdf to the utilities menu.
 
To restore web-based help option set the registry entry to 0 (zero).
 
 

scook
To be clear, it is not my "bugbase." I am not a BandLab or former Cakewalk employee.

Sometimes I forget that :)

Noel Borthwick [Cakewalk]

scook
To be clear, it is not my "bugbase." I am not a BandLab or former Cakewalk employee.

Sometimes I forget that :)

 
Perhaps the new version of this forum should just be called "Ask scook". Might as well be. What he doesn't know from a users perspective isn't worth knowing. 

scook

gmp
Choose preferences and make sure "use local documentation" is checked.

"Always Use Local Help" was removed from Preferences > File > Advanced in CbB. The registry entry HKEY_CURRENT_USER\Software\Cakewalk Music Software\Cakewalk\Core\UseOnlyOfflineHelp does still control the feature for now. Set to 1 CbB tries to load SONAR.chm from the Cakewalk Core program folder.
 
Since the option was removed from preferences, the function may be removed from the program without notice.
 
Using context search with the old SONAR.chm may return unexpected results. It is possible to add the old chm and pdf to the utilities menu.
 
To restore web-based help option set the registry entry to 0 (zero).

Thanks Steve.  More information on this would be greatly appreciated. 
 
If CbB accesses the old Sonar help files, these would not contain any of the new fixes/features of CbB correct?
Is on-line help the recommended option?  I try to keep my DAW offline except when DL patches etc.
 
Thanks much!
 
Paul

Paul G
If CbB accesses the old Sonar help files, these would not contain any of the new fixes/features of CbB correct?

yes
 

Paul G
Is on-line help the recommended option?

It is the only option at the moment. This was discussed in another thread and there was a mention of possibly making the html available for download. I have not tried but suppose one could do it now with wget. Aside from the monthly CbB releases, the transition seems to be moving very slow. Not sure where alternatives to web based help is on the to do list if at all.

scook

Paul G
If CbB accesses the old Sonar help files, these would not contain any of the new fixes/features of CbB correct?

yes
 

Paul G
Is on-line help the recommended option?

It is the only option at the moment. This was discussed in another thread and there was a mention of possibly making the html available for download. I have not tried but suppose one could do it now with wget. Aside from the monthly CbB releases, the transition seems to be moving very slow. Not sure where alternatives to web based help is on the to do list if at all.

Thanks!