Hi,
 
I paid $19 over a decade ago to allow me to create MP3 files from WAV files in SONAR. I had to re-install X3 on a new computer recently and now I can't create MP3s any more. I have a receipt email with a link to the original download but it just redirects me here.
 
http://www.cakewalk.com/announcement
 
Since Cakewalk is presumably "excited to offer MP3 encoding free of charge to all users", I entered my email on this page
 
http://www.cakewalk.com/mp3
 
but have yet to receive anything back. And when I click the "Email Support" like it just takes me back to the same page I was on. 
 
Can someone point me in the right direction?
 
Thanks,
Jeff

http://forum.cakewalk.com/SONAR-Cakewalk-by-BandLab-CbB-Resources-and-Utilities-m3392713.aspx
Look through this link.

I looked through the link and nothing popped out at me as providing what I already own and have a receipt for!! I can download all the other stuff I've purchased from Cakewalk. Why can't I download the MP3 encoders and activate them? Also, is it even possible anymore to actually send an email to support?!

Why is this link fake!!!???
 
http://www.cakewalk.com/mp3
 
 
 

Hate to ask the obvious. Did you not save what you purchased? I save "everything" I buy.

imaband2
Why is this link fake!!!???
http://www.cakewalk.com/mp3

The page was made by the old Gibson/Cakewalk company. It is likely something the page depends on is no longer working. That company was shutdown in Nov 2017. You could try contacting BandLab support. They may provide you the unlock program.
 
The integrated mp3 encoder is part of the Cakewalk by BandLab upgrade which is free. CbB will use all the plug-ins bundled with X3 and open your old projects. In order to get the upgrade, create a BandLab account (use the same email as your Cakewalk account) and download BandLab Assistant (details are in the CbB upgrade link).

imaband2
I looked through the link and nothing popped out at me as providing what I already own and have a receipt for!! I can download all the other stuff I've purchased from Cakewalk. Why can't I download the MP3 encoders and activate them? Also, is it even possible anymore to actually send an email to support?!

I was just showing you an option that is just as good and free.

You can still download your products and keys at www.cakewalk.com/My-Account/Products. Obviously you need an Account and have to log in. I still have my old Cakewalk Mp3 Encoder Download listed. But I didn't do a reinstall since the shut-down, I don't know if activation works? However, if you've bought the encoder through your account, it should be listed. Or maybe, you  renewed your Account meanwhile or cakewalk changed something back then in acient times? BTW - CbB is free and great and has an onboard  mp3 encoder
 
Cheers :)
 
Edit: I just realized, the Link above doesn't work. Funny thing is, when I go through the menu at the cakewalk page (Support - My - Account - My products) I have access to my Product List. Don't know . . . 

mkerl
You can still download your products and keys at www.cakewalk.com/My-Account/Products... 
...Edit: I just realized, the Link above doesn't work...

 
Try this:
https://www.cakewalk.com/My-Account/Products

Could be some products are associated with imaband instead of imaband2 or the program got lost in the SSO migration. Either way, BandLab support may help, although; I still believe CbB is a better solution.