The problem is almost surely the adapters.
We've had good luck with the Apple Thunderbolt-3 (USB-C) to Thunderbolt adapter.
In many different desktop and laptop configurations, it's always worked fine.
That said, we haven't tested it with a Thunderbolt to Firewire adapter.
One other thing to keep in mind:
Audio interfaces can be finicky about a particular Firewire controller.
Some combinations work fine, others work with less than ideal performance, and some don't work at all (or cause complete instability)
If you have the means, I'd test each stage.
Using the Apple Thunderbolt-3 (USB-C) to Thunderbolt adapter, test the Thunderbolt-3 port with a Thunderbolt-2 peripheral. It's always worked for us... but there are reports of the Apple adapter not working properly with PCs.
Once you've established Thunderbolt is actually working (peripherals are recognized and functioning as expected), then I'd try a Firewire peripheral. A Firewire HD is a good choice... as they'll typically work with most Firewire controllers.