chuckebaby
Have you tried adjusting your buffer size ?
If the Buffer Size slider is grayed out an you cannot adjust it, it is because you are using ASIO drivers.
In that case open up your devise and go to your Focusrite Latency slider and try bringing it up.
A buddy of mine on this forum (Rod) has been having a similar issue with Focusrite firewire devices.
Im not sure even solved his issue. His problem seemed to be related to "Device Not Migrated" in Device Manager.
you may want to check that out.
That “Device not Migrated” is a Windows problem after an update. Its also not exclusive F/W.
The only way i know of curing it is a complete uninstall of audio drivers and a fresh install. It hosed my Boss GT 100 drivers so much that i couln’t get Boss Tone Lab to open or recognise the USB connection.
MS did however fix this in a subsequent update, my unit is ok now, so tell your friend to,make sure he is up to scratch on all Windows Updates.
Otherwise Google will be able to sort him out.
Good luck to your mate, its a beast to get rid of.
Jerry