My registration code does not even work at all. It used to work fine but after reinstalling the plugin after a clean format it keeps saying that my registration code is invalid. Is this also related to the above issue?

vaughanphillips
My registration code does not even work at all. It used to work fine but after reinstalling the plugin after a clean format it keeps saying that my registration code is invalid. Is this also related to the above issue?

It is related, yes. It is really confounding to me that they haven't yet addressed this issue after almost 2 months. This is paid software. They are still selling the Z3TA+2 even though it's completely broke.

I just called Cakewalk customer service and requested (and was granted) a full refund for the Z3TA+2.
 
I suggest everyone who has purchased the Z3TA+2 software call the Cakewalk customer service line (1-866-522-6855) and do the same. They don't seem to give a damn about addressing this issue with any kind of haste so this is unfortunately the only way we can let them know that we are not happy.

I purchased Z3TA+2 last night and got a refund this morning. Needless to say, I'm not very happy. I normally don't feel this passionately about stuff like this, but now that I have a Mac, I'm truly devastated that I won't be able to use my favorite synth (not to be melodramatic or anything).
 
I called and complained. The rep told me they only have one developer who works on Z3TA and that their priority is Sonar. He described the issue as "finding a needle in a haystack." I told him that if some random person on the internet can make a patch for registered software and then distribute it on a torrent site, they should easily be able to make some kind of fix for us paying customers. But I don't know anything about programming, so I can't really judge.
 
The bigger issue is, what kind of slimy company knowingly sells a product that isn't going to work!? What a joke.

I actually cannot believe that it can be so complicated to release a simple fix! Why is none of my other software affected? Other audio software companies usually take a few days to address such issues. This is incredibly disappointing and certainly not expected from such a well-established brand. I would strongly advise that this gets sorted out and this "We only care about Sonar users" attitude gets changed very quickly.
 
If there is no fix released by the end of this month I shall be posting all over the internet a method of resetting the 30-day trial period that I discovered after hours of messing around with plist editing and reinstalling the product. Alternatively, ditch the archaic registration process in favour of a simple one-click online process.
 
Stop treating legitimate users like pirates! If there is not going to be a fix, at least discontinue the Mac version and stop selling something that does not work!

vaughanphillips
Stop treating legitimate users like pirates! If there is not going to be a fix, at least discontinue the Mac version and stop selling something that does not work!

I agree, and how pathetic that would be to scrap a great product for such a dinky issue. I'm definitely not buying their explanation. From a business perspective, you'd think doling out refunds and losing customers would warrant someone working OT to find a solution.

exbehave
I called and complained. The rep told me they only have one developer who works on Z3TA and that their priority is Sonar. He described the issue as "finding a needle in a haystack." I told him that if some random person on the internet can make a patch for registered software and then distribute it on a torrent site, they should easily be able to make some kind of fix for us paying customers. But I don't know anything about programming, so I can't really judge.

 
The most alarming thing about all of this is that Cakewalk is still currently selling the Z3TA+2 in the store. This entire debacle appears to stretch far beyond simply a programming issue.
 
Product management is either:
 
1) Unaware of the existence of this bug
2) Underestimating the criticality of this bug
3) Aware of the bug and how critical it is, but couldn't be arsed to yank it from the store and/or publicly release an expected timeline for fixing it
 
Each of these scenarios is shocking in its own way, indicating either a catastrophic breakdown in internal communication or a complete disregard for customer service.
 
It's really pathetic amateur-hour horse crap from an established software company.

Here are some notable Cakewalk contacts that should hear about this issue directly from as many people as possible.
 

Michael Hoover, CEO
MichaelHoover@cakewalk.com
 
Joshua Langberg, Product Manager
JoshuaLangberg@cakewalk.com
https://twitter.com/negativetim3

zaknotzak 
The most alarming thing about all of this is that Cakewalk is still currently selling the Z3TA+2 in the store. This entire debacle appears to stretch far beyond simply a programming issue.
 
Product management is either:
 
1) Unaware of the existence of this bug
2) Underestimating the criticality of this bug
3) Aware of the bug and how critical it is, but couldn't be arsed to yank it from the store and/or publicly release an expected timeline for fixing it
 
Each of these scenarios is shocking in its own way, indicating either a catastrophic breakdown in internal communication or a complete disregard for customer service.
 
It's really pathetic amateur-hour horse crap from an established software company.

They must be going through some trying times in other departments to be so apathetic and negligent.
 

zaknotzak
that should hear about this issue directly from as many people as possible.
 

Michael Hoover, CEO MichaelHoover@cakewalk.com   Joshua Langberg, Product Manager JoshuaLangberg@cakewalk.com https://twitter.com/negativetim3

Thank you! I will contact them as well. :)

 
If Cakewalk gave away the Mac version of their software, I would gladly put up with the one programer/needle in the haystack excuse. 
 
As a paying costumer, however, I did not get a second-class citizen discount, nor was I offered to only pay at a later time to accommodate my priorities. I can be patient, but this is not the first time Z3ta has authorization issues, and it's been a few months now...
 
You can't make claims like "Cakewalk - The World's Best Software For Recording And Making Music On PC And Mac" only to resort to the small developer excuse when it's time to back up your claims. 
 
Or then try Cakewalk - "Some quite good Software For Recording And Making Music mostly On PC and tentatively on Mac when our one Mac coder has the time".