Wow, I've been quite fortunate! My few contacts with the company have been stellar. I've had a few conversations with them and they've been quite instructive. It is also hard to find a better reverb!
I have no issues with a company choosing iLok or some other hardware dongle to protect their intellectual property.
There are companies that overdo it - if you think Exponential is over the top check out VSL's policies.
We live in a world where too many folks seem to think it is ok to steal software. That the companies fight back seems quite reasonable. That people complain about companies trying to earn a return on their investments is the preposterous part, at least to me.