Hello, my Apollo Twin duo USB arrived.  I installed the software, however, I have connection with the Apollo console and the twin interface, but when I open Sonar Platinum (1 year member) and I cant seem to play it, or even worse, I cant seem to find the interface listed in the DAW.  Im using the ASIO 4all driver, and it worked fine with M-audio before.  After my Twin initiates once the laptop loads, a popup that reads "Apollo Twin requires SuperSpeed USB 3.0 to operate properly".  My device manager USB ports show two listed 3.0 USB.  My (2) left side USB ports have SS on the side (but are not blue in color), and so does my (1) right side USB port show SS.  Can anyone help?  I would really like to try out my new interface with Sonar (biting nails).  I have a 16 gb ram, 2 Tb harddrive HP, with three USB's.  Thankyou for any assistance

boy do I have some good news for you<G>...
 
First, uninstall ASIO4ALL - you don't need it, and in this case it may be causing conflicts.

Second, reboot. No, you shouldn't have to, but you do.
 
Third, fire up Sonar and select ASIO as the driver model, and then select the Apollo ins and outs.

You can also select ASIO instead of ASIO4All without uninstalling, and maybe do that  just as a quick test, but I would remove ASIO4All anyway. It is known to cause problems in some specific cases. I used to use it to aggregate my ASIO drivers, but it added too much latency, and it did cause problems, although I can't remember exactly what anymore (situational amnesia can be a good thing<G>!)

Have fun, write back when you get it working, and whatever you do, don't demo the plug-ins till you have some cash lying around... they are addictive!

Hey Bill, I thankyou for the hope you gave me, but when I uninstalled the ASIO4all, it took away all the driver information in my DAW.  I dont quite understand because I thought the Apollo Twin installed drivers that my DAw would recognize and have.  But they dont.  At this time, I cant play any sound unless I reinstall the ASIO4all or maybe another ASIO.  When I click on ASIO in my DAW preferences, there is no playback timing master.  It shows none.  Is there another online place where I can download ASIO to connect with my Apollo.  If you can help me resolve this, I would be very greatful.  Looks like your the only person so far who can help.

Bill is absolutely right.
ASIO-4-ALL is crap (compared to a proper ASIO driver).
 
I'd start with a clean slate.
Get rid of everything ASIO-4-ALL (uninstall, remove folders, and remove registry entries)
Uninstall the Apollo Twin Duo USB drivers.
Restart the machine... and reload the Twin Duo USB drivers.
Now, open your DAW apps (one at a time) and select the Twin Duo as the ASIO device.
Once that's done, the individual I/O ports will show up.
 
Enjoy the Twin Duo
Forget ASIO-4-ALL ever existed.  
You'll never need it... nor want it

I have windows 7 pro, do I uninstall the apollo drivers in Device manager, and if so, can I go back to device manager to reinstall the drivers after the reboot?  Thanks for your time Jim. 

Uninstall drivers via device manager. You might also want to uninstall any programs associated with those drivers as well. Then reboot and reinstall all the Apollo driver software from scratch.

A full (manual) uninstall is what I'd recommend.
 
Go into Control Panel>Programs And Features... and use the uninstall routine.
Next, delete all associated folders.
Finally, go into the registry under these entries... and delete anything ASIO-4-ALL and Apollo Twin related.

• HKCU>Software
• HCLM>Software

Reboot the machine... and you'll be starting with a clean slate.
 
Connect the Twin Duo to an Intel USB3 port
Install the Apollo Twin Duo drivers

Man u guys sound like you know what your saying, but im worried about deleting files that I dont know much about. I hate to ask, but it would be better for me to to chat one on one.  If its possible, I would really appreciate it.  Im spending more time fighting with this than I would like.  I just hate to mess something up with my pc ignorance.  If you can chat via phone, my email is [link=mailto:detectivefontenot@yahoo.com,]detectivefontenot@yahoo.com,[/link] or facebook, Rocky Fontenot (Kinder, La), to let me know.  Thanks again, but I really dont want to start deleting things unless someone could walk me through.  Sorry about that.

In the Registry, only go to these areas:

• HKeyCurrentUser>Software (delete references to ASIO-4-ALL and USB Twin)
• HHeyLocalMachine>Software (delete references to ASIO-4-ALL and USB Twin)

You won't harm anything by doing so...   
 
No worries in deleting related folders on the boot drive.
Anything the Twin Duo needs will be installed with the new (clean) install.

Do you think I should delete the m-audio file, its in the same location and was using the asio4all driver to operate in my DAW?