Some may remember a few months back my iLok died and I had a bit of a rant about how I was unable to use some of the plugs I had purchased. These included the Softube mix bundle, and Vocalign to name just two that I use regularly. Foolishly, maybe, I hadn't transferred any of the licenses to a particular computer, I just relied on plugging in the iLok to whichever computer I was using at the time.
However, I have eventually bit the bullet, paid the price, and sent an email to Pace to have the broken iLok replaced along with transfer of the licenses to said new iLok.
I have to say I'm impressed so far. Yesterday I received a temporary iLok, with temporary licenses, via express email and detailed instructions on sending my faulty product to be replaced.
Ok, I'm impressed with the service, but I'm still not happy using an iLok to use software.